haart estate and lettings agents Ilford Reviews Summary

Professionalism and Expertise

Pros:

• "Gero has been polite and cheerful with a very high level of professionalism, delivering on all fronts."
• "Jazz Rai has given us fantastic support right from the start and throughout the whole process."
• "Bhupinder demonstrated an impressive understanding of the real estate market of that particular area and have all the details upfront."
• "The whole process from beginning to end took just over 10 weeks which is a testament to the great service the team provided."
• "She was professional all through taking time with my questions and concerns, she was also very communicative which is a big plus for me."
• "We couldn't have asked for a more professional and courteous service from them."
• "Jazz's market knowledge and strategic approach led to a quick sale at a great price, exceeding my expectations."

Cons:

• "Once I was even called from the branch that they cannot get a hold of the tenants."
• "Fast forward another 2 weeks and my holding deposit has still not been returned."
• "I warn you about using this estate agent. I had paid a deposit and passed referencing on a rental property."
• "Every worrying how this estate agent is still functioning with the lack of professionalism."
• "Normally, there are regular inspections of the property with other agents, but there is no such service for the whole year."
• "IT WAS A LONG AND TEDIOUS PROCESS. I'M SO GLAD IT'S OVER."
• "YEAH SO OVERALL VERY DISAPPOINTED BY ILFORD HART."

Communication and Support

Pros:

• "She was very supportive and ensured my requests were listened to."
• "Whenever we needed help she always provided assistance."
• "She consistently provided expeditious and responsive communication."
• "She helps to sort out any kind of problem we might be having on the property and I appreciate her for that."
• "Her communication with me was faultless - she contacted me with updates every few days so I always knew what was happening."
• "She is always extremely professional and has offered us solid advice based on her long experience of the local housing market."
• "She was incredibly responsive and always available to answer any questions I had."

Cons:

• "The agency is least bothered about the tenants queries and concerns, first of all they won't validate the things in house before they handover it tenants from landlord."
• "They were not really giving me updates regularly."
• "Literally very bad management, to provide an access fobs it hardly takes one or two days these guys and the landlord don't know what they are doing even after months they are not able to provide it and not even responding."
• "I did have a hard time with a staff at Haart & totally lost trust."
• "Mostly my point of contact would be Mr. Sadiq. He was a nice person. However, I felt like every time I had to chase them up."
• "So this was were disappointing for me."
• "I am seriously disappointed at how hard vets talents. I wonder if they really do a background check or not."

Customer Experience

Pros:

• "Marvelous by name Marvelous by nature. An amazing agent from the Ilford branch who I have to say made the letting experience as a landlord seem less."
• "Gero was really understanding of our sad situation as we dealt with our family’s loss."
• "I had a great with Haart as a letting agency. I worked with Izel OK, who was highly proactive, consistently accessible via email, and exceptionally helpful."
• "Izel was super lovely at the viewing tonight."
• "My partner and I had a great experience when going through the process of renting a property with Ilford Haart lettings agency."
• "Ahmed, their in-house Mortgage Broker. He was knowledgeable, efficient and very responsive."
• "Jag has been been extremely efficient in responding to my queries and found creative ways to successfully resolve the many hurdles we experienced during the conveyancing process."