AP Morgan- Estate Agents Bromsgrove Reviews Summary

Customer Service

Pros:

• "Britt was fantastic at keeping us up to date with the latest position on the chain."
• "The After sales service carried out by Britt has been nothing but amazing."
• "What I really loved about A P Morgan was the respectful and professional, yet warm and down to earth communication with Izzy throughout the process."
• "They kept me up to date at every stage and went above and beyond to do everything they could to ensure a smooth transaction."
• "Britt provided excellent aftersales service and ensured matters progressed and completed."
• "Britt our Sales Progresser was excellent, very helpful and informative, great and consistent communication."
• "Following the sale, I was kept up to date weekly, with a very regular and consistent time slot by Britt, who was both friendly and very efficient."

Cons:

• "They didn't sell my house in the 10 days they said they would. They didn't sell it at all."
• "Recently sold my house through AP Morgan which ended up being much more stressful than should have been due to my buyers using useless solicitors."
• "Due to various establishments starting to close down for Christmas, telephone calls were made from the Estate Agents, giving me ultimatums with respect to the sale."
• "It only went downhill when it was transferred to the After Sales Team."
• "Totally dismayed at the approach of this company. Aggressive selling, manipulatory routines, rudeness and totally unacceptable approach."
• "This agent misrepresents its detail. The auction process is a scam."
• "However your new red house sale signs could do with sorting out as you can't read them properly from any distance."

Professionalism

Pros:

• "After buying and selling properties for years, I must say I have never dealt with an estate agent as proactive as AP Morgan."
• "We would highly recommend using AP Morgan Estate Agents."
• "I interviewed 5 estate agents and AP Morgan were clearly head and shoulders above the rest from the outset in terms of professionalism, service and value."
• "Every phone call was dealt with so professionally with a genuine care that so many companies seem to forget always on hand to ensure we were always fully up to date."
• "Having recently completed the purchase of a property which AP Morgan were marketing I would say my experience of the whole team and their approach was: professional, purposeful and proactive."
• "AP Morgan acted as the agents for the person we were buying from. They were very professional and efficient and would recommend them for sale / purchase in future."
• "The team at AP Morgan in Bromsgrove were friendly, helpful and efficient."

Cons:

• "We feel a couple of the newer/junior staff could do with some further training."
• "I was told various times not to use them and wish I had listened."
• "Dishonest Agent and auction is a scam."

Communication

Pros:

• "Ap Morgan and in particular Britt has been nothing short of amazing in guiding and keeping us informed every step of the way during our home move."
• "Great experience with AP Morgan. We were working to a short time frame and they made sure that they communicated effectively with us and pushed the sale through as quickly as possible."
• "She liaise between the buyers, our solicitors and myself always letting me know how things were progressing and pushing the sale through."
• "Very professional, reliable service who help you and keep you up to date every step of the way."
• "Britt was very helpful and kept us informed every step of the way via email and phone calls."
• "All the staff I have dealt with have been excellent and worked as a team. But the best thing is I have had one person, Britt, who has guided me throughout and has maintained regular contact with me."
• "They kept us fully updated throughout the whole process, which helped everything move along very quickly."

Cons:

• "The house I had a bid accepted on after it not selling for a while strangely sold the day after APM put it back on the market because mine hadn't sold."