Address: Cobham Rd, Ferndown, Wimborne BH21 7ED, United Kingdom
Phone: +441202897688
Rating: 4.6
based on 113 reviews.
Customer Service
Pros:
"Staff very helpful understanding, William Keep showed us round so helpful polite and answered any questions my sons had."
"His knowledge, willingness to help and advice even when it appeared we were not going to buy the car, plus his superb approach and total professionalism made it impossible for us not to want the car."
"I had an incredible experience with James the Porsche sales representative who guided me through a test drive today."
"Outstanding service from Ben Zeneli at Porsche Bournemouth."
"Very impressed by the customer service received from James Hitchiner!"
"Sebastian, the sales agent I had been dealing with prior to my arrival was superb."
"James Hitchiner truly went above and beyond in every way to deliver the most pleasurable vehicle purchasing experience."
Cons:
"Would put zero stars if I could."
"Looking around the showroom there appeared to be a number of sales persons glued to their desks and PC's, none of whom looked up on my arrival."
"Still waiting for a call back……. Clearly they don’t need the business……… you would have thought the management would have an overview of these missed sales opportunities & calls going unreturned & do something about it."
"Terrible service, purchased a Range Rover Sport in the end."
"Waited a long time for any response after an email enquiry."
"Terrible service. Called today to arrange a test drive and I was told I would be called back."
"Utterly appalling sales service. Kept waiting 25 mins (despite making an appointment) with no apology."
Facilities & Showroom
Pros:
"Fantastic new facilities and some seriously tasty cars on show too."
"The collection day was particularly a pleasant experience, the car was immaculate and in the showroom ready to go."
"Being a true Porsche enthusiast I will only be purchasing my cars from Porsche Bournemouth and wish the new centre all the best with their future."
"The experience collecting my Porsche was incredible with an exciting unveiling."
"Visited this Awesome dealership in September after being invited down by William."
"Lovely new showroom, fantastic cars on display."
"By far one of the smartest showrooms I've been to with over 20 stunning vehicles in the showroom alone."
Cons:
"Went down to Porche Bournemouth two weeks ago. Took a while to get spoken to let alone served."
"Just spent 25 minutes in the showroom. Looking to replace my wife’s Cayenne Turbo so wanted information on new model. I was ignored by all the staff."
"Despite several requests for them to be more considerate to their neighbours they still allow car alarms to blast out."
"Arrogant salesman who I caught looking at his watch when showing me a car."
"Popped in to have a look at a Carrera, with a view to buy a GTS. Pleasant welcome from the ladies behind the reception desk, who then struggled to find anyone of the sales team available to talk to me."
"I came down to the show room Saturday with my wife, who was interested in a new C4S, lovely new showroom, fantastic cars on display, lovely glass office for the sales people, but unfortunately that's where they stayed!"
"The sales rep said he would call the next day to arrange and I never heard back from them."
Vehicle Purchase & Delivery
Pros:
"The vehicle was presented beautifully and the salesstaff were very helpful."
"Thanks again, the Macan is better than I expected, great car, great selection."
"Many thanks to Jason and the team for the follow up work done after the purchase of my Cayenne."
"An absolute pleasure to deal with from start to finish."
"Buying a car from Porsche Bournemouth was a really great experience from start to finish."
"I am very, very happy with the Porsche Centre Bournemouth, they physically went out of their way to both provide extras in their service and to ensure I was catered for at every step."
"The Centre Principle Jonathan Sullivan is the most down to earth humble person who really listened to my requirements and worked out a solution to replace my recent sold car."
Cons:
"From start to finish has been a disaster. The worst customer service I have ever received."
"Where do I start. From the dishonest salesman who mislead me when signing a contract, to the Panamera with steering issues from the get go to the horrendous after service."
"Having had three Carreras in the past, it is a shame this dealership's service performance doesn't match that of their cars."
"Left 2 messages for them a week ago to book my Porsche in for a service. Still waiting for someone to have the courtesy to call back."
"Wanted to test drive & check car will fit in my garage, but the car was out on loan & months have now gone by & not heard a thing back."
"Got to the point of ordering but wanted a bit of a discount to reflect the poor experience- was offered £1000 on a £110,000 car!!"
"Arranged a test drive for a few weeks later which was cancelled last minute with some excuse."