Carstar & Vanstar Leeds Reviews Summary

Customer Service

Pros:

• "The service from Guy and the rest of the team was friendly, knowledgeable and efficient."
• "Garry in sales was very helpful and held the car for me while I was on holiday."
• "Garry went out of his way to make sure everything ran as smooth as possible."
• "Great communication throughout nothing was too much trouble for them at van star."
• "Paul was very professional and knowledgeable."
• "I dealt with Jake, very easy to talk to and helpful."
• "The staff(Garry) were very friendly and helpful you didn’t feel pressured just left to wonder and if you needed any help were there to answer questions."

Cons:

• "Basically, no-one you deal with either knows what they're doing or is prepared to take responsibility."
• "Took back to the garage and asked for a refund where I was told I couldn't have one."
• "Avoid Avoid Avoid! Unhelpful con-artists who sold me a car with many known problems and then refused to fix."
• "took weeks of arguing and threatening legal action to get my money back."
• "the salesguy was generally rude, disorganised and disinterested."
• "Appalling. Found first that there was no second key for the car."
• "Once liability was proven to be with Carstar they did everything they could to make my life difficult."

Vehicle Quality

Pros:

• "I am very pleased with the car and the whole deal was seamless from start to finish to delivery."
• "I picked up my car (ford focus zetec S) yesterday and absolutely love it!"
• "Car came with full MOT and filter change which was a bonus."
• "When I arrived the car was ready for inspection and immaculate inside and out, with a fresh coat of wax."
• "The vehicles I have obtained from Carstar have been very clean and well maintained and very, very presentable."
• "Bought a Mini Cooper s which was in showroom condition."
• "I purchased a VW caddy camper, which is in absolutely mint condition."

Cons:

• "We drove about 8 miles down the road and the engine light flashed red warning engine failure."
• "bought a Honda CRV and it was not fit for purpose."
• "Two weeks after receiving it I was getting a bad grinding noise from the brakes."
• "Within 3 months the turbo blew up."
• "The clutch went on mine within 3 months and so did the two front bearings, with an estimated cost of £1500!!"
• "Car had a few minor scratches but when we picked it up it had been touched up and looked brand new."
• "The van has 15,000 miles on it and is immaculate."

After Sales Support

Pros:

• "Great after care service too."
• "My car was even ready earlier than they originally said so bonus!!"
• "The entire bill was paid for by Van Star."
• "Had a problem after getting the car, but they solved it within 24 hours and also provided a courtesy car."
• "Car Star employed specialists to locate and sort out the problem."
• "Any small issue has been resolved immediately and very professionally."
• "The Peugeot had a couple of minor faults on it but it was repaired by Carstar and all covered by the 3 month warranty too."