Address: 1 Occupation Ln, Pudsey, LS28 8HL, United Kingdom
Phone: +441132570000
Rating: 4.5
based on 99 reviews.
Customer Service
Pros:
"Absolutley no pressure from the salesman (Ian Hartley) but still brilliant, friendly service."
"James was brilliant and I would definitely recommend them and buy from them again!"
"I knew we were in good hands from the very first phone call."
"Ben was friendly and did not put any pressure on us to buy."
"Excellent communication from start to finish."
"Each time I visited First4Car they were vert busy, they have lots of staff for a small outfit but everyone I met was helpful and engaging."
"Really happy with the service we received. Dealt with Luke who stayed in constant communication throughout the process."
Cons:
"Unfortunately my experience at first4car wasn’t as good as most!, for a company who have won customer service awards in very surprised at the customer service I received."
"Firstly I was giving a date to pick my new vehicle up... I got a text message 9 o’clock on the Friday evening to say it’s not going to be ready and that I would receive a phone call the next day to tell me when it would be ready... still hadn’t received a phone call."
"False promises were made e.g. exaggerated statements and the prep wasn’t as described."
"I am a single Mum and spent my life savings buying this car (£8500)., I have also had to spend money hiring a car as I use it for work. And I'm ANGRY that I trusted this garage, they've sold me a DUD CAR."
"After negotiating a deal for a wonderful looking 3 series BMW car with Sales person Jordan he said he would phone me straight back to take a card payment as a deposit. After a few hours... I never received a call or e-mail and the car is still featured on the web site."
"The car started having issues with the dashboard then would not start, i took the car back they claimed they had fixed it but started having issues again a couple of months later with the car rattling and loosing all power."
"They then messed up with my road tax meaning i then received a letter from dvla saying i was going to be getting a £1000 fine or my car crushed."
Buying Experience
Pros:
"Never thought I would say that about buying a used car. Hard recommend."
"The process was all smooth sailing - the lads in the workshop behind the scenes do an incredible job!"
"Ben was extremely helpful and turned the process of buying a car on finance into a very easy and stress free experience."
"Couldn’t be happier with our experience from day 1 Ben looked after us."
"Many larger dealers could learn a thing or two from these guys. Definitely recommend to anyone."
"Really can't fault our experience here - good prices, excellent service and a great range to choose from."
"If you're in the market for a car and want a stress-free and exceptional buying experience, I cannot recommend them highly enough."
Cons:
"Just got my newly purchased Hyundai today. With an empty tank. Literally at 0. I cannot drive it to the petrol station."
"We checked the vehicle condition and there were scratches everywhere just painted over, rust on windscreen and badly damaged bumper which were not mentioned."
"Waiting for full refund, wasting time and money for petrol to drive 200 miles, lost money to cancel insurance."
"What a nightmare! Dealing with car sales person was fine but then a call at the end of the sale from the ‘owner’ turned this into a nightmare!"
"AVOID IAN. Terrible service."
"Terrible experience. I've bought car without viewing described like excellent bodywork."
"Disappointing customer service from Ian."
Vehicle Condition and Quality
Pros:
"The car was prepared to a very high standard, had a full 12 month MOT and I was completely happy with the way it had been made to look when I picked it up."
"The car is STILL fantastic, Audi A1 and I’ll be going back when I do need my next car!"
"Was able to view and test drive the car the day after I called to enquire, plenty of help from Luke who met with me."
"The car came with a fresh MOT, was fully valeted, and had a 1-month warranty."
"Car is spot on."
"Price was reasonable, stone chips were sorted no probs so I felt like I was getting a good deal."
"Car was immaculate on collection."
Cons:
"I have driven past First4Car many times over the years but have never before called in to their premises."
"For me just lacked a little personal touches."
"Also they say that they give an MOT with no advisories on it yet when I checked direct.gov MOT, I had brake advisories on the discs, yet the discs weren’t touched on collecting the car."
"Firstly the price of the car was advertised wrong and the salesman lied to me and told me i read it wrong however i had photo evidence but would not budge with the price."
"Sadly my experience wasn’t great. Got a car from here and it had an ongoing issue with the car."
"I left having made the decision this was not the garage i was going to buy a car from."
"After speaking to 'Ian' over the phone as I would be travelling a very long way to view a vehicle I was interested in I asked for him to send me a video of the vehicle and more detailed photos so I could be 100% before I drove almost 7 hours to view... 2 days later - no video or contact."