Leeds Motor Company Reviews Summary

Customer Service

Pros:

• "Kevin and his workshop/valeting team for their professional, relaxed and excellent customer service and support."
• "Nick made the whole experience of buying a Ford Focus easy and stress-free from the initial test drive through to sale."
• "Great experience working with Nick and the team to sell my car. From the moment I walked in to leaving they were professional, helpful and always with a smile."
• "The customer service was exceptional and I would definitely recommend."
• "Really happy with my new car thanks so much Kevin! Will definitely recommend you to family and friend."
• "Very impressed with service level after we bought a used car here."
• "I cannot recommend Leeds Motor Sales highly enough - if you want efficiency, friendliness, honesty and service then come here."

Cons:

• "The customer service was okay, but not the best."
• "Seemed helpful at the garage but since buying the car I’ve had nothing but problems."
• "Got the keys off the bloke in the cabin who showed little interest in selling the car."
• "Sales guy was nice at first but had some attitude and got angry when I offered a slightly lower (fair) price lol was a bit weird but whatever..."
• "Went to test drive a Toyota Yaris hybrid today 22.7.19 in the morning but the salesman was quite rude and asked us if we were going to buy it first before he let us test drive it!"
• "Wouldn't recommend this dealership to any of my friends and family based on the poor service alone. Stay away."
• "Horrendous experience, please avoid regardless of how good the deal may look."

Vehicle Condition

Pros:

• "Everything went smoothly as soon as I arrived on the forecourt, there was a slight mark on the bonnet which I didn't even notice but they fixed the same day."
• "The car was immaculate and in very good condition."
• "We are very pleased with our Honda Jazz that we reserved online. It was exactly as described and in beautiful condition."
• "The car was in better condition than described and the service from James and Mark at the dealers was of a high standard."
• "The car I have purchased has a terrific spec at a great price & excellent condition, smooth drive & amazing car to look at."
• "Recently bought a DS4 from here... The car was immaculate had a new MOT and 4 new tyres."
• "When we went to pick car up it had been cleaned inside and out and was absolutely spotless."

Cons:

• "Bought a car from here and in 1.5 years I've spent 3 grand repairing it."
• "Drove it home and heard a humming noise coming from the engine."
• "When I was driving home, the car started shaking at any speed over 70mph."
• "Within the first week of purchase the car had numerous faults."
• "The alloys were in a very poor condition and a couple of the tyres looked worse for wear/bold."
• "Car had a flat battery, the boot wouldn't open either, the reg plate on it didn't match DVLA record and the car had no MOT since October, complete waste of time."
• "After over 10 breakdowns and numerous tow trucks and numerous trips to Leeds motor company and local garages."

Staff and Management

Pros:

• "Nick was kind enough to include new tires with up to date MOT & servicing."
• "Thank you Tony, for making everything run smoothly for us today."
• "Nick put 12 months mot and a service on the car."
• "Nick was really helpful and did us a decent deal."
• "My sales rep was Kevin a very friendly man who fought my corner to the very last minute."
• "Nick has such integrity that he cares more about the customers receiving a good service."
• "Nick was extremely helpful & put you at ease, not a pushy sale whatsoever but listening to your needs & offering the best of his service."