Address: Baums Ln, Nottingham Rd, Mansfield NG18 2RA, United Kingdom
Phone: +441623410570
Rating: 4.6
based on 313 reviews.
Customer Service
Pros:
"10/10 customer service and expertise."
"Members of staff are a credit to Halfords-Mansfield and would still recommend a visit."
"Very professional and helpful team. Explained all issues with car to me and even helped me with black box installation."
"Brilliant staff. So helpful and approachable."
"The sales person went the extra mile and fetched the product from their on site workshop to show how well made the product was."
"The young lady on the parts counter swiftly re-ordered one part I had to return as it was the wrong side."
"Customer service was professional and the best I've received off of Claire at the desk she is honestly amazing at the job she does."
Cons:
"Very rude man and very unhelpful."
"Waited at the counter, 1 person serving the other avoiding eye contact with customers."
"Never again! I only wanted to buy a bike and wasted 1 and half hours of my life over 2 days."
"I stood for 35 mins, after speaking to every other member of staff and a Prior visit and the bike manager wouldn't acknowledge me."
"Fobbed off because staff can't be bothered with a job that is a little tricky more than once."
"Really disappointed with the member of staff who served me, they came across as aggressive, agitated, cold, pushy and condescending."
"Total lack of any service. Just Stood in this store at Mansfield intending to buy a new bike."
Booking and Service Efficiency
Pros:
"Second time I've had a MOT here. Booked it online, dropped it off, they said it would be around an hour and I got a message back after 40 minutes."
"Booked MOT online, easy to do, needed to change time so rang branch, they were helpful and easily changed time."
"Had a reverse camera fitted. Nice work."
"The technician Luke was extremely helpful and knowledgeable."
"Excellent service from start to finish, Rick helped me get the bike we wanted for the little one by going the extra mile."
"Our car battery was serviced by a young man named Luke. He was knowledgeable, friendly, and went out of his way to give us an extra speedy service."
"Jamie went above and beyond, another excellent experience at Halfords Autocentre Mansfield."
Cons:
"Three weeks for a service is a long time."
"So still currently sat in Halfords at Mansfield after an hour and a half, scooters have been chosen within the first 10 minutes of being in the shop then had to wait 20 minutes."
"I've visited Halford in Mansfield 4 times for my bike. Each time, I had to wait over an hour for some customer service."
"Just be careful if you take a Toyota Yaris in for a wheel bearing. In the end they told me they could only do it if they used Toyota part and the repair would be £500 not £220 as quoted."
"Wanted a new headlight bulb fitting, the engineer who did the fitting explained it would be best to fit a new bulb in the other front light as the bulbs would not match-thought yes good idea BUT was not told a second fitting charge would be applied. Be warned."
"booked online for 10am, got there at 10am after planning for the day.. to be told will be more like 2pm."
"Arrived at Halfords store in Mansfield at the allotted time arranged previously to have to wait 25 mins to speak with someone at the service counter."
Pricing and Value
Pros:
"Prices are on the high side, but I would rather buy from here than from Evans Cycles since they were taken over by Sports Direct."
"The staff helped me choose the right products at reasonable prices."
"Professional, good value, 0% finance option. Same day repairs / servicing."
"Good price, they did a thorough job, very professional and detailed explanation of the services they performed."
"I have also found that Halfords are approximately half the price of the main dealer with a better service!"
"Had a new battery fitted. Battery prices were very competitive (in some cases were half the price of other retailers)."
"Halfords may not be the cheapest but you get what you pay for and that little bit more ☺️"
Cons:
"Please price your goods and services better, you're prices are too high."
"Was told repairs would come to around £2500 with multiple things broken and would be an insurance job."
"Do not use avoid if you don't want faults added to your mot test that are not existing."
"Had a bike 2 weeks and been back to the shop with it 3 times with the same fault. Refused a refund as the wheels are dirty and not resalable."
"booked online for 10am, got there at 10am after planning for the day.. to be told will be more like 2pm."
"Try elsewhere .... All they want is money out of you. Failed MOT had the work done and took it back for free re test and was told some of the work hadn't been done.... Even though I have the paperwork to prove It had been done."
"Ok. I'm a woman. A woman with a broken car. Engine warning light on. But to be given a quote for £1700 for a new EGR valve AND a new cooler screams WE DON'T WANT TO DO THIS JOB."
Product and Service Quality
Pros:
"I've struggled to find a decent, trustworthy mechanic/garage in the past. I came to these few months ago and they were great and I've returned again recently."
"I was very happy with the service I received today at Halfords in Mansfield/Baums Lane."
"Fantastic, we have been to two separate garages including the main dealer to have an oil pressure warning problem resolved. The team at Halfords resolved the problem where the other two garages couldn't!"
"Purchased items from the bicycle section of Halfords, Mansfield. Rick was friendly and helpful."
"I have had nothing but brilliant experiences with the team at Halfords Mansfield."
"Customer service second to none. Add to that friendly and ultra professionalism and you have a recipe for how all others should be."
"The best customer service I’ve had in a long time. I took my sons bike to be repaired which was a quick and easy process."
Cons:
"the seat went down and moved. I think there may have been an issue with too much grease when put together."
"Will never go again for a car stereo, 4 vist to shop to get connections adapter."
"It says silver service Forks wiped down ? Bike had same dirt on from when I dropped it off."
"This must have been old stock. The backing wouldn't come off from both rolls at one end."
"After taking my bike for a safety check being told bike was safe the brakes didn’t work so took back they fixed then now finding out things are loose on bike they said the bike was safe personally I don’t think they looked at the bike at all."
"Would not recommend using Halfords took my bike there to get fixed the bloke only had to change my back wheel ended up letting all the liquid out my brake."