Halfords Retail Store - Swindon Reviews Summary

Customer Service

Pros:

• "Absolutely amazing service... Lovely, friendly, gentleman and go above and beyond to assist! A***"
• "Place itself is great. Helpful staff and they offer all of the normal Halfords services."
• "Stuart was absolutely brilliant, going out of his way to get my car sorted and actually fitted me in, there and then and within an hour, i was on my way, best service manager with manners ive met in a long time!! Will def use again!!!"
• "Staff were very friendly and helpful in helping me with exactly what i needed."
• "Served immediately by a professional young lady who immediately retrieved the correct wiper blades from stock."
• "I must say i could not fault the friendly service and attention i received from Stuart and his team."
• "From the moment I arrived I was greeted promptly, and by friendly and helpful staff staff."

Cons:

• "They provided me with the wrong equipment which is now costing me over £300 to get fixed else where."
• "Totally unprofessional and no knowledge about the job that they do."
• "I'm a little irritated as I was 'forced' to set up an account."
• "Dishonest, untrustworthy business practice."
• "Staff members are not trained to sell bicycles."
• "Pretty useless unfortunately. Booked a suspension check to have a clunk noise looked at. They said they could not find any problem with it."
• "One of the managers was very rude and abrupt."

Pricing and Charges

Pros:

• "He let me know Mobil were doing a half price offer on engine oil which saved me money."
• "The cost? 50p. Yes, 50p!... Excellent in every way."
• "Good price (cheaper than the web site suggested), fitted within 10 minutes."
• "Even though an item i ordered wasn’t in stock for collection, a spare bulb kit, they made up the missing bits with additional bulbs and discounted it back to the original price."
• "Booked my car in for an MOT online, very straight forward and a competitive price too."
• "Friendly an professional staff and reasonable price for MOT."
• "The quote for the work was reasonable and the work they did was good."

Cons:

• "I think their prices is a little overpriced for example my mate went halfords and asked how much it would be to fix the gear they said £25."
• "They've priced a repair on 240 Pounds. I took my car to a differend garage in Swindon. Price was 80 Pounds."
• "Oils are expensive and halfords advance lightbulbs are next to useless."
• "And £9!!! (not including cost of the bulb) To fit ONE bulb. A 3 minute job."
• "Ridiculous as I was over charged."
• "They replaced front brake discs and front brake pads and charged me £247... They made the situation sound very bad and got me tricked to get this replaced."
• "I got a voucher for a £10 MOT... Well my MOT failed. They said my emissions were 3 and a half times over the limit that was allowed and if I wanted to know why then I would have to pay £49 for a diagnostic."

Efficiency and Timeliness

Pros:

• "I dropped my car off at 8:30 and had it back before 12:00 for a full service."
• "Had a phone call the next day of purchase in the morning saying it was ready to collect."
• "Despite lockdown and VE Day, despite the fact that it was quite a major repair, the car was ready 24hrs later."
• "Car was soon fitted in and works completed swiftly - the workmanship was second to none!"
• "Received a phone call an hour later to say everything is done and to come back."
• "Booking system easy, price competitive, easy to drop off car and a quick turn around."
• "Quick, friendly service and a really nice guy fitting the battery."

Cons:

• "Unfortunately, 4 days later my car broke down."
• "Had to wait 30 mins to be told it's out of stock."
• "Had a baby in the car. The engineer said 5 minutes. 1 hour later 3 different guys trying to change my lights."
• "The young person on reception today almost tried to boil temper by telling me it was a drop off appointment and they couldn't say how long it would be."
• "Two failed visits, first they could not fit a dash cam stating it could not be wired without a fusebox in the car."
• "You just get in line and have to sit and wait with no idea how many in front of you."
• "I only wanted a number plate fitted and because the screws were too difficult to get out was told couldn't do it."