Address: Bath Rd, Brislington, Bristol BS4 5NG, United Kingdom
Rating: 4.5
based on 164 reviews.
Staff and Service
Pros:
"Very friendly and helpful staff, store very clean and good lighting."
"The gent that I spoke to gave me a very comprehensive range of options and advised me which might be the best for my purposes."
"The staff were most helpful indeed, inviting me to bring my cycle into the store to trial-fit the bags."
"Friendly and knowledgeable guys in the cycle section."
"I waited no time at all before being attended to; the staff were incredibly friendly, knowledgeable and happy to answer any queries."
Cons:
"Queued outside for ages, explained to the member of staff what we were looking for, girls bike, nothing was said by the member of staff."
"Very unhelpful and we were given incorrect information, we rang ahead to see if they could assist us with our problem as it was a Sunday and garages closed and they said they would be able to assist, we arrived there, one person reluctantly came to look and claimed something was working when it blatantly wasn’t and just walked off."
"When I arrived, Paul C, who had originally fitted the stereo, was incredibly abrupt and unhelpful; almost defensive."
"Visited Brislington store at 3.55pm on 22nd March to buy spark plugs for a Mercedes A Class. Told by staff at the till no spark plugs are in stock could be up to 3 days for delivery."
"This is the second time I've ordered items through click and collect only to find that the sales assistant couldn't find my order when I visited the shop."
Product and Pricing
Pros:
"I bought a bike for my granddaughter. The price was good and I also had a voucher to take more money off."
"✔️Item pricing - 4 stars."
"Ordered two children's car seats via click & collect. Order was ready for collection within the hour."
"In general, the quality of service was very good indeed, and my item was ready at the till to collect, with no waiting at all."
"Helpful, friendly and knowledgeable staff. I got the product I needed and spotted some bargain priced, MTB, cycling shoes."
Cons:
"Brought my boys bike from here and as not sure if I'd have time to build the bike I paid them to do. Well when collected and got it back. All brake bads rubbing and stabalizers not on straight and brakes not actually working so I ended up doing it myself."
"Bought two cycle pannier bags - 'Halfords Advanced' - £30 each. The front clip on the first bag snapped on the first day of use."
"However, the display bike had 'accessories' tied to it and the implication was they came with the bike: not the case, optional extras."
"Shocking last time I shop at halfords bought oil on line says in picture fully synthetic oil that's why i ordered it, get to shop and pick up they give me oil which doesn't say the same as I ordered."
"Just found an item online that I wanted to purchase for a birthday gift. Thanks Halfords for allowing an item taken back obviously not checked to end up going to another customer."
Fitting and Repairs
Pros:
"Got my headlight replaced. Good and efficient service."
"Fast Hassle free service changed all my lights, wiper blades, even sorted out my a.c."
"We bought a bike online and had it made at halfords in brislington for our son’s Christmas present. On Christmas Day my son rode the bike once and the plastic casing around the chain snapped when he fell off. We took it in today (Boxing Day) and Ben said he could fix it. Within 15 mins it was all fixed and ready to go."
"Purchased a car battery online for click and collect, with the fitting service too. Really pleased with the service."
"Bought a front and rear Dash Cam from this store and had it fitted. Can't fault the service given to us by Paul C."
Cons:
"👎“We fit” service charge - 2 stars (extortionate price e.g i think it’s £8 each to install a headlight)."
"Picked up my new £1000 e bike and the assistant adjusted the seat and handlebars. We got it out the shop to cycle home. Not knowing what to expect we went sure if it was working or not. It still didn't work."
"The other week I picked up my brand new bike built in the same branch. It didn't feel as smooth as one would've expected."
"Once I left my bike in this shop for a service. On the way home the bike stopped abruptly, being blocked by one of the disc brake covers."
"I have just had my car MOT at a garage and they asked me if I had my bulb changed by Halfords. I said yes. Well turns out they have this problem all the time. Your staff don’t fit the bulb properly into cars and actually caused my MOT to fail!"