Vantage Toyota Blackburn Reviews Summary

Customer Service

Pros:

• "As always I received exceptional customer service from Ashley from the initial order to the collection day."
• "Absolutely belting customer service from start to finish."
• "Ashley was so helpful from start to finish."
• "Great service as usual from Toyota Vantage."
• "The customer service I received was excellent; every question was answered and the staff were more than happy to spend time and energy in making sure I was fully satisfied."
• "From the moment I stepped onto the lot, the staff went above and beyond to provide exceptional service and make my car buying journey a memorable one."
• "The service and attention to detail is fantastic."

Cons:

• "6/9/23 I rang 3 times and got no response and waste of time putting message on the answerphone. They never ring you back."
• "We will never use this dealer again. The vehicle we purchased has had faults since day 1 and they're still not sorted."
• "Booked in for airbag safety recall... On collection just handed the keys and told to be on way with no information on work completed etc."
• "The car came with a punctured tyre, a gearbox that needed replacing and the airbags had not been secured efficiently."
• "We had no apologies or accountability."
• "Do not use service centre in Toyota Blackburn."
• "Last 3 months standard of service centre has really gone downhill."

Sales Experience

Pros:

• "I would highly recommend!"
• "Couldn’t recommend him more 👍🏻"
• "Highly recommend!"
• "I would highly recommend Vantage Toyota Blackburn, It's a great team and I'm loving my car, thank you Olivia 5*****."
• "I got the car of my dreams I would highly recommend the Toyota Blackburn for friendly outstanding service well Done."
• "Definitely recommend. Special thanks to Tariq, he is the best!"
• "Highly recommended to buy a vehicle from the team at Vantage Toyota Blackburn."

Cons:

• "As long-serving customers, we will never return to Toyota's vantage in Blackburn."
• "We will never use this dealer again."
• "It appears if you buy second-hand then you get secondhand treatment."
• "The rest of the staff were let down by the male front desk manager (Ben?) 23/03 who wasn’t interested in helping us any further as we hadn’t bought the Toyota from that dealership."
• "The vehicle we purchased has had faults since day 1 and they're still not sorted."
• "Terrible service, would not recommend, stick to other Toyota dealers much better service. I will be in touch with Toyota UK."
• "We will never use this dealer again."

Staff and Service

Pros:

• "Bought a brand new car from Vantage Toyota in Blackburn, really nice and friendly staff who do the best to make you feel welcome and give you all the information you need about the cars and everything else in-between."
• "Thank you for the little add ons - you can tell they look after their customers and the little finishing touches go a very long way."
• "The service team are fantastic too, always have a lovely welcome and always offered a good cup of coffee."
• "Not forgetting the lovely Cheryl with her beautiful smile and supply of great cups of coffee and friendly chats."
• "Showroom has a calm feel and always made to feel welcome."
• "Always first class service, friendly helpful and attentive staff, drinks always offered when waiting, clean comfortable seating area."
• "All the employees are great. I’d like to especially mention Trish and Ben during recent sales and servicing. They have been fantastic."

Cons:

• "Unfortunately, I have experienced problems, some very significant, over the past 3 years with Vantage who I have only stuck with because of my service plan."
• "We have other Toyota vehicles within the family which are serviced with other Toyota dealerships with little to no issues but the same cannot be said for the service I receive from Vantage."
• "DO NOT USE Vantage Toyota Blackburn service centre."
• "Unfortunately I have to visit Vantage again this week on Tuesday to have an issue with the clutch fixed under warranty and I am dreading the experience!"
• "What a shambles- booked a test drive last week - turned up today at the agreed time - not a sales rep in sight..."
• "The vehicle was scheduled for me to pick up at 12.30 and, much to my disappointment, only the service had been carried out."
• "My family and myself have owned Toyota cars since the mid 90's and believe there is no better motor company but unfortunately Vantage Blackburn do not seem able to live up to the brand."