Address: 179 Tewkesbury Rd, Cheltenham, GL51 9DT, United Kingdom
Phone: +441242500059
Rating: 4.6
based on 185 reviews.
Customer Service
Pros:
"This gesture is very much appreciated, and just shows that John is committed to delivering excellent customer service."
"Everyone we came into contact with was courteous, professional, helpful and friendly."
"Excellent and professional service."
"The receptionist was very attentive, on drop off and collection, keeping me informed of who would be dealing with me and when they would be available."
"Very pleased with the service department."
"The staff are friendly and informative, listening to your needs and showing you appropriate vehicles."
"The sales team are on hand for telephone calls, calling you back if they are unavailable."
Cons:
"They are credit scammers who forced me to sign the credit agreement several times even without showing me the vehicle."
"A very poor experience and we will definitely not be visiting the showroom again."
"Be careful before signing the credit agreement as they are trying to take your signature at first which is not the acceptable procedure."
"I could not collect the new car for an extra week as the salesman went on holiday and another salesman could not hand me the keys."
"Two promised return calls from the Retail Manager regarding 4, 5 & 6 failed to happen."
"So I decided to cancel the sale because of their poor customer service."
"Unfortunately I was allocated a very young, and totally inexperienced and unchaperoned salesperson."
Vehicle Delivery and Condition
Pros:
"He did not hesitate to make a nearly 4-hour trip to deliver the car to us in Cheltenham as planned."
"The full tank of fuel & UK plates rounded the deal off nicely."
"Their delivery driver (Paul) phoned me at 8am this morning to let me know he should be delivering the car about 9am."
"The car, we are over the moon with it, a joy to drive, was brought to us in pristine condition complete with all documentation and full explanations when needed."
"We love the car we now have and have thoroughly enjoyed the whole experience."
"The children love their teddy, and we felt very well looked after."
"Friendly and professional staff, lovely showrooms and wonderful speedy arrival of my new car."
Cons:
"Finally 3 tyres of the vehicle was Yokohama but one tyre was different."
"There was some confusion over the car collection date, due to Listers assuming a date was settled, when I had not confirmed."
"We were only given 24 hours notice of non-delivery."
"Car not ready for agreed delivery date."
"When I see the vehicle it was not in the required condition."
"About a week later I noticed a large scratch on the front bumper."
"The front driver side bumper was badly scratched and needed a new paint."
Communication and Responsiveness
Pros:
"Craig was an absolute gem! He kept me updated regularly."
"Met early on the day with a coffee, had a call less than 2 hours later informing me service completed and ready for collection."
"Ashley was helpful & knowledgeable, making the process as smooth and hassle free as possible."
"Ashley Goffe was our Sales Executive who made our purchase Painless."
"He responded quickly to both my emails and phone calls and was good at explaining the agreement when we met in person."
"Got a video by text on the condition of my car which was useful."
"All dealings with staff on telephone were polite and helpful."
Cons:
"I lost £88 to cancel my previous insurance and another £20 to cancel the new insurance for the new car I supposed to buy and my credit score was dropped by 60 points and most importantly wasted my previous time."
"Two promised return calls from the Retail Manager regarding 4, 5 & 6 failed to happen."
"30 min before the pick-up time I've called Listers to confirm that the car is ready to be collected - to be told that not only they knew nothing about my order, but someone else reserved and is coming to pick-up the car instead."
"Took a day off, arrived 15 mins early for egr cooler replacement... was told it would take 5/6 hours and they would need car for 3 days... complete waste of a day, shocking customer service."
"The dealer has not contacted me about my 3 month new car assessment, now 6 months in."
"A month after Lister said they would review our feedback and would contact us shortly, nothing."
"Was told I should use listers's site instead to see the available stock."