RRG Toyota Altrincham Reviews Summary

Customer Service

Pros:

• "The service from Chris was fabulous, very attentive and also patient."
• "Fantastic customer service all the time."
• "Staff extremely approachable and helpful, I was kept informed and looked after whilst waiting for my car."
• "The level of communication and service was top notch from the moment I made the initial enquiry right through to picking the vehicle up today."
• "Couldn’t be any happier with my dealings with this company! From start to finish, the service is incredible."
• "All the staff were highly knowledgeable and professional as well as being so friendly and approachable with no hard selling."
• "Every person that I dealt with... always had a smile and were very very helpful."

Cons:

• "At Altrincham, I booked in at 9.30 am, and was only contacted just before 6pm to tell me about a small repair needed for the MOT."
• "Booked my Auris in for an air bag recall a month in advance... Turned up on the day of the booking only to be told all recall appointments had been cancelled."
• "When I arrived for the appointment the salesman knew nothing of the meeting, the salesman was poorly prepared and generally unprofessional."
• "The service was rude and awkward."
• "I was very disappointed with the MOT and service offered at Altrincham Toyota."
• "I wouldn't recommend Altrincham if you want an older car serviced, as they're both over- priced and inefficient."
• "I was being overcharged not once but twice then encouraged to buy a new car from Toyota Altrincham."

Sales Experience

Pros:

• "Your sales executive Rob Crank, took time to explain all about the car, and the deal that was agreed."
• "Leon Faulkner... was able to suggest the perfect one for me and worked to put together a brilliant deal."
• "Recently purchased our second brand new CHR from RRG Toyota Altrincham. This time dealt with by Rob, who quickly worked out our budget and spec preferences and from there sorted out a deal."
• "Mike LLoyd was extremely helpful, and made the new car purchasing easy, and even enjoyable!"
• "Mike was extremely helpful and patient, answering our many questions and ensuring the purchasing of our new car was an absolute pleasure."
• "The Sales staff Liam and Matt were very professional."
• "Rob was great, he provided an excellent service and kept me informed of progress."

Cons:

• "Two cheaters! I found my Toyota Yaris. Price: £9598 I paid a deposit of £3k and the rest was supposed to be finance. After four days they told me the price was £10,098 because they made ceramics."
• "While these people great on vehicle service, they try and insist way too hard to buy repairs of them if you would say NO... They will take away your right to spread the cost over time or take away your discount given initially."
• "It’s a completely bizarre that such a reputable company employs such salesman that rage if you don’t satisfy them."
• "When we told the salesman we wanted to think about it, he erupted in a fit of rage on why we didn’t want to buy the car immediately."
• "On two occasions over the past number of years I have gone with a genuine interest in buying a Toyota car but completely put off by the staff."
• "I was told by the salesman things like 'why test both?' and 'most people who test drive those don't end up buying them'."
• "It is your choice as a reader of this review to make your own mind up but I would avoid Toyota Altrincham like the proverbial plague."

Vehicle Service

Pros:

• "Would be good to have some public chargers for Toyota owners so that plug ins come back fully charged after a service."
• "Yet again they pulled out the stops to get my recall done in less than 2 hours."
• "Most recently, I was due my service and MOT so booked online really easily and was able to arrange to borrow a car for the day which was super helpful!"
• "Car in for a service. Very impressed with how the showroom has been set up to protect both customers and staff."
• "Service/ MOT. Within an hour of dropping car off I received a video of the inspection of brakes, shocks, exhaust, chassis and tyres."
• "A fantastic response from Jack assistant after sales manager after a fault caused by dealer was found and fixed free of charge."
• "Can’t fault Toyota. Waiting for an mot, cup of tea, car washed."

Cons:

• "I was told that service plan includes puncture repair for any other car registered to the same household. First time in 4 years when I tried to use this for my BMW, they first kept me hold on phone."
• "Vehicle was under the warranty then. They delayed another oil leak investigation till warranty runs out."
• "They delayed another oil leak investigation till warranty runs out."
• "Took my van in for an oil leak investigation, vehicle stayed in for a week, they did not find out where it is dripping from."
• "They still can not find it! And are refusing to do more tests on it, so they are not fixing it!"
• "I have asked for a refund of the £132 but this has been denied."
• "That is my end with Toyota, I will be looking for another more customer friendly dealership."