RRG Toyota Denton Reviews Summary

Customer Service

Pros:

• "The salesman was called Jacob, he was very knowledgeable and spent over an hour with me asking what spec did I want, informing me with such detail."
• "Dealt with Mark who was exceptional and talked us through every step, did a part ex with no complaints at all."
• "Elliot was brilliant and spent loads of time with us."
• "Rob made buying a new car a dream."
• "Visited twice and yesterday chose my new car! Rob was so helpful."
• "Graham was great throughout the whole process."
• "I was served by Elliot who was friendly, helpful and professional explaining all the financial jargon in a way I could actually understand!"

Cons:

• "Will definitely not return."
• "Really poor after sales service, they never sent the invoice for work completed/items bought and trying to obtain it was a nightmare."
• "Also the V5C form they sent to incorrect address, now need to call DVLA to change, not sure how long it is take."
• "Bad experience and bad customer service."
• "The salesman was pushy and didn't really care."
• "Service seemed to be ok but on looking at the car the next day in the garage I noticed scratches on the bonnet."
• "Left a bad feeling with my family and I."

Staff and Salespeople

Pros:

• "Rob was the sales executive who looked after me."
• "I wouldn't hesitate to recommend RRG Toyota Denton, thanks for an excellent experience."
• "Rob offered to get the paintwork touched up as well as getting the alloys refurbished."
• "I would highly recommend buying from here! 5*"
• "The fact the sales manager takes the time to personally visit us is always appreciated too."
• "Great friendly service. George McInery was very helpful and accommodating."
• "He was very meticulous with the information shared and provided options in details."

Cons:

• "Just been to the showroom. We have waited 40 minutes, there was no receptionist and no salesman available."
• "On arrival no greeting at the reception."
• "The car hadn’t been valeted, as dirt was still on the exterior where it had been when we initially viewed it."
• "Very bad customer service. Have 0 knowledge on products."
• "To find out it had tape over the damaged area."
• "We find the glass is broken even they say have 145 point check for the car before handover."
• "I felt harassed as I was contacted on numerous occasions to book my service."

Car Purchase and Delivery

Pros:

• "Bought a Yaris from RRG Denton and the whole process was excellent."
• "I have got my last 3 cars from Toyota and the customer service and after care have been fantastic."
• "The experience at RRG Toyota in Denton was the best experience we have ever had buying a car."
• "I was pleasantly surprised when I met George."
• "My husband and I went into RRG Toyota Denton to get a new car for myself. What an experience. Unbelievable. From start to finish, couldn’t fault it."
• "I have just ordered my second C-HR from RRG Denton and am very pleased with the service I received from Rob Parry."
• "It was 100% great customer service from the very start."