RRG Toyota Bolton Reviews Summary

Customer Service

Pros:

• "The staff were lovely! Very polite, knowledgeable and helpful."
• "We would like to thank Barry and all his staff at rrg Bolton, we recently purchased a used yaris, and the service we received was exceptional."
• "This is by far the best Customer Service EVER!! Special thanks to Terry and Steph."
• "Sean Chesham has excellent customer service skills, very quick responses to our questions both by email and on phone."
• "I was kept fully informed as to the progress of my new car. The sales executive (Ross Emslie) communicated with me on a regular basis making the whole experience very easy to understand which I was very pleased about."
• "Could not have asked for better service - from only walking in to look at used cars to actually driving away with one in a matter of days."
• "Had a great experience purchasing a new car from RRG Toyota Bolton. Our Salesman could not have been more helpful."

Cons:

• "Not happy with Toyota Bolton, tried calling numerous times for spares and no one answered the phone."
• "The customer service when I took my car for its service was terrible. Arrived at 8am (per my appointment), but they were still closed."
• "Had a while you wait pre-booked MOT. Got my keys back over two hours later. No one had the courtesy to update me in the customer area of what was happening or mentioned it would take this long when it was booked."
• "When we came first time gave full attention and let us to sit on chairs, but this time they did not bother ask for sitting."
• "New car promised in 3-4 weeks took 7-8 week! When you complain you are made to feel as though it was your fault."
• "Toyota main keep ringing and ask about my 'recall' issue but Bolton branch doesn't seem to care for customers."
• "Very bad experience. I booked my car in for the radio to be checked; I paid £60 book in fee and was told nothing apart from 'we don't know what is wrong with it'."

Sales Experience

Pros:

• "Hello, I would just like thank Olivia for a great buying experience, she was honest, polite, friendly and very knowledgeable about the cars she was selling."
• "Sean Chesham - Thank you for making the whole process of buying my first Toyota so straightforward and painless!"
• "He walked us through the whole process from start to finish which made buying our car a pleasure."
• "Ross was great start to finish, and sorted me out with a great deal, on a great car."
• "Paul was so helpful and informative we are absolutely over the moon with our car."
• "Just collected my used Toyota Aygo from RRG Toyota Bolton. Fantastic service from start to finish!"
• "The sales team were very professional, informative & not pushy giving me lots of cars to choose from."

Cons:

• "Ordered a brand new car! signed contract! finance all cleared! then one week later told the car is no longer available and we would have to wait 3 months!"
• "Hi, I bought a car from them a year ago and been promised to me that car value won’t go down that much after a year they invited me in VIP event I been in and they didn’t have enough car to shows as well they gave me my car value difference was disgusting."
• "The staff were rude, not very interested in selling cars, and did not want to take my order for a new car as doing 2 quotes was 'too difficult for them'."
• "Only one negative was issue with the computer system being intermittent so process of purchasing took a little too long."
• "What a Joke! We where told there are none available so we would have to wait, a quick search on autotrader and another dealer 25 miles away has 3 all the same spec!"
• "Amazing service, got to test drive for an hour. I was given all the prices and specs for the car I wanted. Because I wanted to pay in full cash, I needed about 3 months more before I could make a purchase. Plan was for Sean to ring me July 2023 who has been really good and helpful whilst I was in store. I got the money now, ready to purchase my dream car but I am not hearing back from Toyota Bolton."
• "RRG rang me to say my car had been recalled for an airbag fault and they would do my MOT for a discounted price of £35 at the same time... My car failed the MOT and they wanted to charge me £430 to get it through - they also didn't do the recall as the part wasn't in!"

Facilities & Amenities

Pros:

• "I was able to work within the dealership whilst I waited and could watch my car being seen to in the workshop."
• "This place knows how to provide good customer service. Tea and coffee facilities for waiting customers is a bonus."
• "Nice clean covid secure showroom."
• "Really friendly staff from the moment you walk into the showroom - lounge with tv and refreshments."
• "The store was immaculate and free refreshments available."
• "A wonderful clean, bright and engaging environment."
• "Spotlessly clean."

Cons:

• "Bit low on staff in the parts and service department, but got the parts I needed very fast."
• "We didn't even a complimentary wash because they didn't have the staff! (apparently they've been trying to employ someone for the last 18 months......anyone want a job!?)"
• "However I find the app a total waste of time, bless Rob he had to set up so far which took 30 min but we could not finish the account set up at all and to this day it’s incomplete."
• "They sorted the recall out but my car stinks of petrol and they tried to charge me £135 for some brake pads fitted that I could buy down the road for £23...."
• "Took a star off unfortunately as whenever had main dealer servicing in the past with other dealerships the car always gets a wash and vac as listed on the Toyota website, which didn't happen this time."
• "When I got there all excited he did not have an automatic for me his response was I don’t care 🤷‍♂️. No courtesy to let you know. Totally waste of time."
• "They'd recall my car for electric window switch problems and my driver side window was working, open and closed fully. I don't know what they have done it's not opening fully."