"The lady on the front desk was always welcoming offering teas and coffees every time we walked in!"
"The customer service was 1st class. The quote for repairs was daylight robbery."
"Great customer service-one of the main reasons I was swayed to go with Inchcape Toyota."
"Edward, Peter, and Zslot provided fantastic service."
"Excellent customer service from booking on the phone."
"Service from Inchcape Toyota Basingstoke was excellent in particular Leanne from the service department."
"The staff here are really helpful and friendly."
Cons:
"Poor communication and documentation as when I took my car for repairs, no one knew from Toyota Inchcape Basingstoke that I had 1 year warranty on the car."
"What a miserable experience. Unfriendly welcome, dirty and stained chairs."
"Was not made aware that had to source own insurance over the weekend."
"What a lathargic staff and admin service this dealer have? Shameful !!"
"I waited in the reception area for over 40 min to see a sales adviser with no one genuinely wanting to help."
"However, I then struggled to get answers to some important questions I had despite repeated emails and telephone calls during the week."
"Absolutely useless. I spend 12 minutes on hold being bounced around departments."
Sales Experience
Pros:
"A very pleasant experience from start to finish, very helpful sales team even the manager put himself out to come and have a friendly chat."
"Amazing Experience. Turned up on a Wednesday. Had the car by Sunday!"
"Stuart Christie is an amazing guy thank you for going above and beyond helping me get my first new car."
"Absolutely excellent service, Stuart from sales pulled out all the stops to get us our lovely car in record timing."
"James F was fantastic from start to finish during my recent purchase of a GR Supra from Inchcape Basingstoke."
"I would gladly recommend Toyota Basingstoke and definitely will buy more vehicles from them in the future."
"From start to finish the service was superb, I haven't had a car buying experience like it."
Cons:
"I need to add to this review that the sales department need to be awarded 1 star."
"The sales was fine, but when collecting car no one new I was coming, after sales not good."
"I was then 4 days later told that they have changed there mind and can not accept payment from my finance provider."
"For some reason I had to re-sign all of my finance papers again, despite having remotely signed them only 3-4 days earlier."
"Incredibly disappointing experience. The person who we had our appointment booked in with wasn’t there."
"I absolutely love the car I’ve purchased however the sale did not go smoothly."
"I was sat in a booth waiting for 45 minutes, shown a car that was different to one I wanted to look at."
Vehicle Service and Maintenance
Pros:
"Since purchasing the car Patrick has continued an excellent follow up service."
"First class service all round even more so as it was in between Christmas and new year."
"Service was excellent, I had a long journey ahead of me after my MOT and explained this when dropping off the car and the car was MOT quickly."
"Arrived at 08:30, immediately welcomed in, handed over the key, car immediately serviced."
"I received outstanding service from beginning to end. James from the sales team was very accommodating and spent time finding the car that was right for me."
"Took my Toyota Aygo in for a service. The customer service received was exceptional."
"My car was in for its first MOT, John came and collected it from my house and dropped it off."