Steven Eagell Toyota Tamworth Reviews Summary

Customer Service

Pros:

• "Excellent customer service from Rob Bishop at Steven Eagell."
• "Emily the advisor was very accommodating offering alternative methods to leave vehicle at dealership."
• "Zaim is a Professional seller who helped me to get a proper car."
• "Great rapport & made everything simple with buying a hybrid car."
• "Neil Bignell was very pleasant and friendly, extremely helpful."
• "Ashley Gaskin was brilliant, went above and beyond to help out."
• "Jack Weaver is attentive, confident, conscientious, considerate."
• "Ben Carwardine provided both me and my dad such fantastic service."

Cons:

• "Very disappointed with the service and communication from the Tamworth Dealership."
• "I also reported degraded badges on wheel centres and absolutely nothing done or reported back to me."
• "No response from my numerous calls/emails to the dealership."
• "Communication almost non-existent; service deplorable."
• "The only response I ever got was when I was sending my logbook for the car that I p/x."
• "The after-sales service was poor, emails were not answered."
• "The issue was addressed swiftly once I talked to Toyota Center."
• "Communication was very poor and delayed. Refund process took over 3 weeks."

Staff Friendliness and Professionalism

Pros:

• "Smiles and polite staff. In particular Roxanne."
• "Ashley's professionalism and dedication to customer satisfaction were evident."
• "All the staff are friendly and very helpful but I always deal with Neil who is just amazing!"
• "Neil was helpful and informative in assisting me to buy a Toyota GT86."
• "Jack Weaver is responsibility. Friendly, approachable, easy to get on well with others."
• "Ryan Bolwell, Very Good Salesman. Kept me up to date."
• "Ashley Gaskin was brilliant, very professional."
• "Tom Whiles was really helpful and in the end I could, Tom was really informative."

Cons:

• "The sales person couldn't have been more helpful and we were just looking at self-charging hybrids."
• "Do not Deal with Oliver P - unprofessional."
• "All staff not helpful to customers and not telling truth."
• "Very honest and friendly presentation of both new and used car offers by Neil Bignall at Toyota Tamworth."
• "Neil the sales man ignores your calls and emails left numerous messages still no call back."
• "Staff are rude and Neil the sales man ignores your calls."
• "The staff are so friendly, easygoing and great to talk to. The building is modern and clean."
• "I would not hesitate to recommend my dealer and car choice to everyone. THANK YOU"