Motorparks Preston, Fiat, Alfa Romeo, Jeep, Abarth and Fiat Professional (Commercials) Authorised Centre Reviews Summary

Customer Service

Pros:

• "Amazing service from start to finish, always worked to help us in finding the perfect car and then the after service has been perfect."
• "Got my first car from Preston motors and received great service then and great service the second time round when swapping my car in and getting a new one!"
• "Shahnaz was really helpful and explained everything clearly."
• "Booked it in at Preston Motor Park, they diagnosed it immediately, emailed me a quote for authorisation and it was fixed the same day."
• "Very pleased with the service at Motorparks Preston."
• "The service from staff was great, thank you."
• "The girls on the service desk are so friendly and professional."

Cons:

• "Absolutely awful customer service."
• "They attempted to show that I was at fault to only make themselves look fools when looking on the same website I had booked on."
• "Very unhelpful and condescending young salesman."
• "Mis-representing the garage and their Volvo dealership. Not acceptable!!!"
• "Very poor aftersales. They made a mistake with the paperwork (wrong name on V5C) and despite me going in three times and ringing twice they never bothered to sort it."
• "AVOID be very careful with this company I wanted a nice car walked away with a car and around 600 pounds worth of add ons they have sneaked on without me knowing."
• "Terrible service, not customer focussed or coordinated at all, just had my car in for the 3rd time in a month and it’s been handed back still not working."

Sales Experience

Pros:

• "Mark is highly professional and I received Exceptional service from him."
• "Jon was knowledgeable and efficient - there was none of the typical salesman nonsense."
• "I had an outstanding car-buying experience."
• "First class service. I was impressed from the start by the speed of response and the no pressure sales technique."
• "Buying a car to replace one you lost in an accident is no easy feat, Jonathan at Preston Motor Park helped me to do this."
• "Can highly recommend."
• "I am delighted with service I received."

Cons:

• "They refused to release the drive shaft nut torque setting and said they would tell me only if I booked it in with them to service."
• "Avoid. Booked car in for full service and MOT on official Fiat service website."
• "Very disappointing, I won’t be back!!"
• "One star is too much for Preston fiat. I bought a doblo and told them about a misfire it had, and they couldn't find it."
• "Inhumane and difficult."
• "Because of this I asked if I could cancel and they said no which I know now Is against the law."
• "Was screamed at down the phone because I called up after a week to see if my car had arrived."

Vehicle Service and Maintenance

Pros:

• "However, fiat have provided the best service and kept my car clean!"
• "You can drop your car in for a service go across the road to Costa get a drink and a snack and it ready for you to drive away."
• "Took vehicle for service and other work, this being the only place I could find with the equipment to change the cam-belt on a large vehicle."
• "On picking up your car, all relevant work and costs are produced for you with an in-depth report of your service."
• "Made the purchase of my Toyota very easy."
• "I like the fact that the engineers at Preston are fully trained in the mechanics of your vehicle and are servicing and repairing the same models day in day out."
• "Service team are always helpful and professional, backed up by technicians that really know their stuff."

Cons:

• "The car went into garage for some warranty work on the exhaust... My car had not moved and was forgotten about."
• "The car was in for a minor warranty repair and a battery recharge as the stop/start was not working (again). Unfortunately the stop/start is still not working."
• "As last time, I’ll have to reiterate the very same comment. Everything was done timely and the staff accommodated my timing requests, but the car was returned dirty."
• "The service technician reported he could hear a persistent rattle from the suspension, but after 2 hours could not identify the cause of the rattle."
• "Rubbish. My car is in a worse state then when I took it in."
• "Superbad experience. Dont go here with your emergency problems when you are on holiday with a motorhome from Sweden and really need help."
• "The car was booked in for a service, MoT and a Speedometer repair."