Stellantis &You Peugeot Preston Reviews Summary

Customer Service

Pros:

• "Tim at Preston, excellent customer service, very patience with us as we had personal reasons and couldn’t collect the car on the original collection date."
• "David is pleasant, helpful, very professional and takes time to ensure you are aware of and understand the facts."
• "Another great touch was that within a couple of days, we had a follow up phone call from Tim to check that all was well and that we were happy with our purchase."
• "Shaun Mayers who was amazing, extremely helpful, and knowledgeable."
• "Would highly recommend Tim at Peugeot Preston."
• "From the outset the communication was excellent."
• "We received excellent service from David. He was extremely knowledgeable and helpful whilst making us feel at ease and comfortable throughout the process."

Cons:

• "Wasting your time too if you want to ring up and ask about a repair that's ongoing. You end up at some head office somewhere who then pass your query on to them."
• "I requested an urgent call back due to the mileage going down rapidly, never received it."
• "Following the purchase of my car I was promised a call back within the week of purchase by one of the sales reps (Gary). No such call took place…."
• "Arranged a test drive for 2pm. Arrived at 1:55 and was told to wait and I would be seen to shortly... After over 30 minutes of waiting... still no update."
• "Booked MOT for today at 9am, got a car back at 12pm stating that failed MOT and unfortunately they are closing now and I must go somewhere else to fix the problem."
• "We booked in a service only to be told on the day, it didn't exist and they had no record of our car."
• "The service team are not what they once were. I found them unhelpful and rude."

Dealership Experience

Pros:

• "A pleasurable experience buying our new car."
• "Tim made the whole experience this time a complete breeze with no hassle what so ever."
• "I don't really write reviews, but in this instance I felt I needed to let people know how easy John made the whole process."
• "Robins and Day have methodically worked through all the problems and kept me up to speed throughout."
• "Buying from this dealership was trouble free.and seamless."
• "The service I received was excellent I could not fault it in anyway shape or form."
• "Lovely and friendly people."

Cons:

• "Don't like the setup. Hardly any parking, double yellows outside on the road and bays usually full of their own vehicles."
• "So ended up leaving due to other commitments. Staff need to be more organised when it comes to time management especially when booking appointments with customers."
• "The last 2 I've had the internal quality has been ok, nothing more, but this one is a disgrace, and the service woeful."
• "I think sales guys in general don’t respect and value other people jobs and time."
• "The car alarm kept going off (a known problem)."
• "When you run out of charge, my god, that 1.6-litre engine drinks fuel like it's going out of fashion."
• "The management practices widely used here are designed to deflect and deceive."

Vehicle Delivery and Condition

Pros:

• "This is our 7th car from David. This time an electric 2008! We love our Peugeot cars."
• "Got my e-208 a few weeks ago and it’s amazing my sales advisor David was amazing he was friendly and Knowledgeable about the cars."
• "We now have our new car and we are delighted with it."
• "My Family and I are over the moon with our New 5008. A spacious & very comfortable car that will more than cater to our needs as a family."
• "I’m very impressed and delighted with my new vehicle and new found independence."
• "Absolutely fantastic experience buying our new car."
• "My car got damaged when driving on the motorway and was booked in for repair super quick and was ready for collection when estimated."