Vets4Pets - Stockport Reviews Summary

Staff and Service

Pros:

• "Kobus was our vet what an amazing person who was kind, understanding and made us all feel very reassured."
• "Receptionists and the vet who saw him were really helpful and managed to squeeze him in last minute."
• "All the staff are helpful, friendly and understanding especially at difficult times."
• "Mr kobus went above and beyond to look after our dog."
• "Our pooches have been coming here for years and have always been 'fitted in' when we needed their urgent help and advice."
• "Kim a young vet was very good in reassuring us he would be okay."
• "Brilliant staff who genuinely care about what they do."

Cons:

• "Just seems that they just don't want to help, went in was told I have to register my pet with them as we were at the Didsbury branch."
• "The South African vet is very rude and ended up getting my dogs back up and stressed me and my dog out which made it very difficult and traumatic experience."
• "Was a bit rushed and didn't really help me with checking if my pet had a chip before I set up s pet plan."
• "Took my autistic daughters hamster there... Vet prescribed antibiotics etc then said he'd clip its teeth... clipped teeth unevenly n caught her mouth too."
• "Receptionist was extremely rude whilst I was trying to make an appointment and was huffing and puffing then said she was ending call on me."
• "Head vet put a catheter in my rabbits eye without numbing it first."
• "Both times my cat has seen this vet, the vet has refused to even touch her before I’ve even let her out her carrier because he claims she’s 'too violent'."

Cost and Value

Pros:

• "The cost of treatment was actually very reasonable."
• "From reception to the nurses and vets they are brilliant practitioners and I feel they look after my pets as well as I would."
• "Having 3 cats and a dog, value for money is something I am keen to achieve, and that's certainly provided for here."
• "They have been very efficient at getting our insurance claims send out for our elderly chronically ill doggy."
• "The practice is friendly, well run and they are totally upfront about what they are doing and how much it will cost."
• "Caring, kind and compassionate with reasonable charges."
• "The healthcare plan package is really useful for our 3 pets."

Cons:

• "Also, they are very costly so I ended up going to a different practice for a scan so that I could save £300!!"
• "They wouldn’t claim through the already open insurance claim instead demanded money for the blood test!"
• "Although the vets are very good I was disappointed with one of the receptionist."
• "It would be good to have a itemised bill with each visit so you can see where the money goes."
• "Prices can be a bit over the top."
• "All they care about is money. Drag you in for needless check ups just to get fees."
• "Ended up stung with an astronomical bill with the vets and threatened with bailiffs because a new condition due to their error was named as Existing condition on insurance."

Facilities and Accessibility

Pros:

• "We enjoyed getting out and seeing the new look store."
• "This store has a wide range of pets foods, and foods to cope with all kinds of allergies, friendly staff who offer great advice."
• "This store has recently been done up making the layout great for kids (and adults!) who want to just have a look at all the animals."
• "Always feel welcome here. Great atmosphere and lots of stuff to choose from."
• "The staff at this branch are always helpful and curtious."
• "The young people at the desk are really good."
• "This was my first visit to this practice, and from first entering, I was greeted by friendly and efficient reception staff who assisted me."