Address: Liverpool Rd, Buckley, CH7 3LX, United Kingdom
Phone: +441244548866
Rating: 4.8
based on 127 reviews.
Customer Service
Pros:
"The staff have always got the time to explain what the best treatment is for your pet."
"Since being back home, they called to see how she was, and provided support and advice."
"They kept my sister informed of how he was doing and managed to pull him through."
"They comforted and reassured me of my dogs prognosis and care plan."
"Everyone here is so friendly and helpful, from the reception, to the nurses and vets and specialists."
"The practice staff are very helpful, sympathetic and accommodating."
"The staff are friendly, very professional, and love their customers."
Cons:
"Rude and sarcastic reception staff."
"Staff were chatting about their personal plans and offered no support."
"Found the reception very abrupt and quite rude."
"I'm disappointed that they refused to see my hamster."
"Help please something here not quite right or is it me being over protective?"
"I am not an expert but I feel as if I am having to ask questions that I should have been advised on."
"The charged the premium price for professional care but no professional care was given."
Quality of Care
Pros:
"We have had nothing but the best care from them over the years."
"Great practice, excellent knowledgeable vets who provide fantastic service and care to our dogs and not over priced."
"They really care, they are compassionate and get upset alongside you when you have to say those final goodbyes."
"All members of the team are caring and extremely good at their jobs."
"Highly highly recommend. Helped our poor Sonny recover from Parvovirus, calling me day and night to provide updates, highly professional, thorough and caring."
"Amazing staff, amazing surgeon, people who truly love their jobs and take the greatest care of your pets in horrible times."
"The veterinarian staff and nurses are so genuinely caring here."
Cons:
"I'm not at all happy that my cat was hurt during the second visit injection - he's not going back."
"When clipping nails clipped too far back causing Alfie to cry out in pain twice then a lot of blood loss."
"It didn't seem right to me so I took him to another vet - turns out he had kennel cough."
"Took my otherwise very healthy lab here with a cough - already mentioned the cough 8 months previous, were just told he was old."
"The veterinary clinic was in a disgusting state."
"Would avoid this practice at all costs."
"The saga continues half a tooth has just come away from kitty as she ate her dinner."
Value for Money
Pros:
"Great practice, excellent knowledgeable vets who provide fantastic service and care to our dogs and not over priced."
"Last week saw our dog offered advice and didn't charge at all."
"Highly recommend their Healthy Pet Plan to make general maintenance of your pet simple and cost effective."
"I’m in their pet club, which means my boosters and health checkups are free and I get discount on treatments too."
"Been going to Village Vets for the last 20 years. Always happy smiling faces to great you."
"I will not change vets ever and their prices are all so reasonable, I can’t thank them enough."
"Have used this vets since they first opened ..they still give the greatest of care to their patients and humans and even though they are a bigger company now they are still competitively priced."
Cons:
"Was charged £91 which was £55 consultation fee and £36 for tube of cream (which you can buy on internet for £12 with prescription)."
"When my wife rang to ask why it was this much she was told it was for the course of vaccinations, 2 in total, when they had already been told by wife when the appointment was made she only wanted the one injection."
"When I rang a few days later to check was told they had quoted me for a dog? Subsequently charged me £64.95."
"Before this i asked for a price for a spay for kitten vv quoted me £180 with health club discount."
"Offered me a small dogs vest for which i had to pay extra."
Facilities
Pros:
"Large spacious reception with treats and fresh water available for our furry friends."
"Clean waiting room and reception."
"Friendly staff, modern facilities and excellent service."
"Love that they have a cat corner in waiting area so they don't get frightened by the dogs."
"They provide an excellent service which is enhanced by the extra facilities at the main branch at Liverpool Road."
Cons:
"Vets were good, but asked me to use birch heath for rabbits' jabs. That's a 4-bus journey that takes nearly 3 hours!"