Address: 43 Summerhill Ave, Newport, NP19 8FQ, United Kingdom
Phone: +441633255394
Rating: 4.4
based on 133 reviews.
Staff and Service
Pros:
"The most amazing team of staff. First class knowledge from the reception staff through to the veterinary surgeons."
"The staff were very helpful, kind and compassionate."
"Very sympathetic, lovely staff who care. Receptionists, nurses and vets, thank you all x."
"Ross was outstanding, taking time to listen and explain."
"The vet she was lovely and gave misha a booster vaccine and treats for positive reinforcement."
"Wonderful nursing staff and receptionists that are always willing to go that extra bit to help..."
"Full of wonderful and caring staff."
Cons:
"Find somewhere else! We never see the same vet, sometimes you deal with people who's 2nd language is English which can make it very confusing during difficult times."
"Place has gone down hill rapidly, full of foreign vets who have not long qualified."
"Some of the receptionists are very rude and you can’t understand the advice given by the vets."
"The attitude of the vet was appalling I did not feel comfortable leaving my cat with her."
"Receptionist was moody and unwelcoming."
"The receptionist was so rude."
"Absolutely disgusted by the treatment received at this 'Veterinary practice' not only are the staff incompetent, they are vile and rude."
Cost and Pricing
Pros:
"It's very reasonably priced for now...as the vet told me prices will be raised to compete with other practises which is disappointing."
"Summerhill charged me £150 to wire his jaw, stitching plus all the meds even gave me a carrier to take him home."
"Thanks to the pet health club I didn’t had to pay anything for my cats vaccination and flea treatment."
Cons:
"Tablets that used to cost £15, now £85...complete rip off."
"They charged me 288 pound for an injection in the nose that my dog never had."
"Their prices are not affordable at all, and they’re Extortionate prices for them to even look at your pet!"
"Found it very very expensive, compared with my previous vet."
"It is not about money but it cost me £2k for her treatment and there appeared to be no senior vet monitoring their decisions."
"£53.50 for a less than 5 minute consultation is absolutely ridiculous."
"I was absolutely heart broken and the vet made it worse and on top of that charged us £70.70"
Facility and Accessibility
Pros:
"Very clean."
"Great Building and parking. Great reception people and great nurses and vets."
"Excellent lovely clean waiting area no smell at all separate sitting space for cats on a weds."
Cons:
"The practise itself is tired and dirty."
"Also the conditions of some of the consultation rooms are filthy and don’t look cleaned regularly."
"The inside needs a little updating."
"The parking is a little tricky with the walking down of the steep slope during the rain and icy weather."
"With all the money they make you’d think they would have fixed the dog scales; because they are out of order at the moment."
"Lovely little vets, knowledgeable vets, car park is a bit of a mountain to climb, disabled parking by entrance."
"The worst bit to this veterinary practice is exiting back on to the road from the vets car park."
Compassion and Care
Pros:
"Unfortunately we had to have our beautiful dog put to sleep, and the vets, nurses and reception staff where all amazing in such a heartbreaking moment for us."
"It comforts us knowing how peaceful and calm she was and that’s thanks to the vet and nurse."
"Would like to thank summerhill for helping us as a family in the peaceful passing of our family dog."
"They ,the staff, were very nice as I had to put my dog to sleep owing to a very nasty illness and could not let her suffer pain."
"We had to have our dog put to sleep last nite we were devastated the whole team from the receptionists to the nurse and the vet cared for all of us with the most compassion."
"The staff and vet where incredible throughout and we greatly appreciate, the staff and especially the vet who really understood what we were going through."
"Wonderful people. They only had care of my dog for 24 hours before she passed away but the love and care were clear."
Cons:
"They don’t really care for your animals they see them as money."
"Totally lacking in compassion and completely money driven."
"And from other experiences I’ve read if you DONT have the MONEY BEFOREHAND they’ll LET your animal SUFFER."
"Place is a travesty, they murdered my poor dog. Without an ounce of compassion and cared about nothing more than money."
"I want to point out that they don't give kittens appropriate treats."
"The staff have no compassion to how you are feeling about parting with your family member."
"I was told that my dog and her sister could be registered with summerhill vets... but was also told that they were not taking her on."