Address: 94 Foundry St, Dukinfield, SK16 4DL, United Kingdom
Phone: +441613082606
Rating: 4.1
based on 176 reviews.
Store Layout and Design
Pros:
"Excellent new layout and design of the store."
"The store looked very festive and welcoming, the food was all well displayed and easy to find."
"Looks very nice now that they refurbished the building."
"Vast improvement with the new store layout! Much easier to get around the aisles and everything bright and well displayed."
"The store isles or a lot bigger too, so when that person who's acting like their food shopping for the first time, who suddenly stands still blocking your path as they look at something 5 feet away? you have plenty of room to go around."
"The layout is really great."
"Inside the store you will find everything from a cafe to clothes and food and dvds etc."
Cons:
"Service is non existent, shelves are half full, things are in the wrong place and pricing is either wrong or has become more expensive."
"I think they have overdone the layout trying to get as much stuff on the shelves as possible, The result is you feel uncomfortable on going down the aisles especially if there are more than a few people."
"Morrisons is in the midst of a refurbishment at the moment, which isn't good for the customers."
"Not as good as I remembered it. Latest layout is not an improvement."
Customer Service
Pros:
"The staff I have spoken to are lovely."
"The staff are really warm and welcoming and I was really impressed with my experience."
"Went to shop; spontaneously decided to have dinner there too. The staff were nice, and the food was very hearty."
"Always have a pleasant experience."
"Working with the public is hard and yet this lady has been there years and is still amazing with everyone."
"Staff are friendly and chatty."
"Staff was very helpful and polite."
Cons:
"Worst collection experience of my life."
"Cafe experience was horrific, telling customers 20min wait for hot food then it was 30 min wait I actually waited 60 mins and it wasn't hot."
"A member of the management team was too busy to deal with me as he was already on a call."
"Waited 15 mins in queue, cashier waited until someone with a huge shop had put their stuff on the conveyor and then told the rest of us in the queue she was closing and that we would have to get to the back of another queue."
"Just been to the dukinfield branch to complain about the assistant store manager for the way she spoke to my mum, only to met by the most dismissive rude and arrogant general manager I have every met."
"Very disappointed staff are joke lady called Marie who was on garden kiosk was rude unhelpful and even had nerve to call me while I'm stood there in front of other customers tried speak to management who suddenly wasn't available all round truly bad experience."
"Lady on self build pizza counter is definitely in the wrong job, she didn't turn round to serve us for a long time."
Product Availability and Quality
Pros:
"The flowers are amazing."
"I can get my weekly shop on my budget and love, love, love the home area."
"Excellent food at the right price, good social distancing and precautions in place."
"Everything is easy to navigate and the produce is fresh and appealing."
"They sell lovely plants and flowers."
"Freshest vegetables around."
"Very good bakery, very good own brand cereals, always worth checking out their offers on most items."
Cons:
"Shelves not stocked, even the cafe doesn't have the food that's on the menu."
"There were no tubs of coleslaw and very little chickens, no extra large at all."
"Please remove out of date bakery items, purchased by accident out of date Gluten Free Chocolate Muffins."
"Rotten fruit on display, out of date..Bread with one day left on the shelves...and the prices your charging is extortionate."
"There was only one battered carton of Tuna mayo sandwich filler and two egg mayo."
"Seem to be still suffering with supply chain issue's, where as other supermarkets don't."
"This is not the first time this store has had fresh items on its shelves out of date."
Cafe Experience
Pros:
"Any time of the day love it! Amazing breakfast fantastic quality, coffee is good!"
"They also have a fantastic barista cafe - what's not to like - please check it out as you will not be disappointed!!"
"Good food and drinks in a clean cafe."
"Popped into after visiting the crematorium, went for a coffee in the brew cafe, what absolute little gem."
"Liz makes the cafe what it is."
Cons:
"Cafe experience was horrific, telling customers 20min wait for hot food then it was 30 min wait I actually waited 60 mins and it wasn't hot."
"Why have you changed the cafe? There are long cues to order due to the poor person trying to take orders also has to move to another counter to do the drinks."
"The cafe has decided to change the menu and destroyed all that was good about having a breakfast at morrison's!"
"The Cafe here is such a huge let down! Queued with my two young children for over 10 minutes just to order, due to the self-service order screen being out of service for WEEKS now, only to rudely be told 'we have no fish' by the arrogant older lady on the till!"
"Food took over half an hour to turn up after being told there was no wait."
"Every table just dirty and filled with plates."
"Such a shame the quality and standard of the food in the cafe has diminished since the store was renovated."