Morrisons Reviews Summary

Customer Service

Pros:

• "Amazing staff and security, deserve all the praise in the world."
• "Staff are always extremely friendly & helpful and go above and beyond for customers."
• "Very very helpful in my opinion and not many supermarkets have that level of service."
• "The lady on the fish counter was absolutely fantastic, possibly the best customer service I have ever received at a Morrisons store."
• "I was asked by one of your staff how I was."
• "They never just point or tell you, they take you to the shelf and the item you asked for."
• "She immediately took my bags and scanned and packed all my shopping."

Cons:

• "Staff are surly at best and at worst will straight up blank you."
• "Find some staff quite rude in respect to walking straight in front of you and making you stop with heavy trolly."
• "Rude and ignorant unhelpful staff."
• "Some of the staff can be off hand and smart allec when you have a problem."
• "The supervisor on shift was rude."
• "With the most miserable woman ever.....not a please or a thankyou."
• "She said very rudely ok I'm coming!!"

Cleanliness and Maintenance

Pros:

• "Now supermarkets are something I wouldn’t normally review but! One of the cleanest well stocked shops with staff that go the extra mile."
• "Toilets clean."
• "Toilets spotless."

Cons:

• "Been in toilet other day cleaner called Sharon used a dirty cloth that she cleaned a toilet she cleaned the sink and toilet seat same time this is unhygienic."
• "Could have been a bit cleaner."
• "The shopping itself is fine. But today, I used the ladies bathrooms where things are either broken or filthy."
• "Litter everywhere. Every shelf filled with empty boxes, fridges empty and clearly haven't been cleaned."
• "Health hazard it was so bad I left the store."
• "We found the café floor sticky, several items of cutlery were dirty and most of the trays were not clean."
• "Why are there always spillages in this store."

Product Availability and Quality

Pros:

• "Good selection of butchers- fish monger- pizza freshly made - deli counter plus bakery."
• "It has a good choice of fresh food which is the best thing about Morrison’s."
• "Visited early 8.15ish got what I needed easy to find lots full shelves."
• "The vegetables were displayed perfectly and I could find everything I needed with ease."
• "Every aisle was marked perfectly with the goods."

Cons:

• "Getting a little run down...there's always a fridge freezer or 2 broken down."
• "Recently they've been very inconsistent with what they have in stock."
• "The fruit and veg section is often sparse, with only tired and bruised produce."
• "Their vegetarian/vegan freezer has been completely empty the last few times I've been."
• "Shelves are mess with empty stock all the time even on daily essentials like bread."
• "Very little choice of veg, fresh bread no boxes to put eggs in and only one choice of Sausage at the meat counter. Lack of staff filling shelves."
• "Their fruit and vegetables have gone so much downhill that their bananas etc go off within a few days."

Store Layout and Accessibility

Pros:

• "Wide aisles for easier shopping."
• "Big store with normal store layout."
• "The frozen section is large and the store is easy enough to navigate."

Cons:

• "Severe lack of Tills available."
• "Total rubbish the queues for the tills were disgusting only half of them open."
• "The new layout is awful.. no need for the new party section, hardly any cards anymore.. fridge & freezer section are opposite ends of each other."
• "Store is now laid out very badly with no logic spied to layout of goods."
• "Now have to walk twice as far to get the same stuff."
• "The bramley store is very heavy on self service tills."
• "absolutely ridiculous 8 till open 10 till shut queues up every aisle waiting time 40 mins then got to the till and it broke down so told to go and wait in another queue last time I shop there that is for sure"

Value and Pricing

Pros:

• "Pie, chips, mushy peas excellent, but fish and chips outstanding - light, crisp batter, nicely cooked fish, delicious and incredibly good value!"
• "Reasonable prices."
• "This store has a reasonably priced fuel station that has self service so it can be 24h use."

Cons:

• "Had a 12 pound off voucher when you spend over £120 which was scanned at the till but on checking was not knocked off the bill."
• "Slight miff with Morrisons pay at the pump system as my last two attempts haven't delivered loyalty points to the card."
• "A good supermarket but not for daily shopping because of their greediness of making money their margin of profit seems very high."
• "I find it expensive."
• "I know prices are going up everywhere but doing a family shop at morrisons now is too expensive."
• "Check your receipts before you leave!! Once again overcharged for 3 separate items on this visit totalling £3.23!!"
• "Often what they do have is more expensive than other shops."