Address: Owlcotes shopping centre, Stanningley, Leeds, Pudsey, LS28 6AR, United Kingdom
Phone: +441132361222
Rating: 3.7
based on 137 reviews.
Store Layout and Accessibility
Pros:
"They have clean public toilets and a massive parking space."
"Massive car park and easy access to the train station."
"This is a large shopping center, lots of parking and easy to access to site. Well light and clean, the center offers shoppers a range of price and quality."
"Huge Asda with everything you need."
"Loads of space to park too."
Cons:
"The layout of the store is a bit confusing and could do with optimising and same with the car park."
"New fridges with the doors open narrow the aisle to the point you can't move."
"Very badly sign posted. I was with an elderly lady and wandered unnecessarily about trying to find the way out."
"Some numpty has decided to make both travellators near the entrance down only & the other 2 up only, with no notice or signage to indicate it."
"Car park is the worst ever."
Customer Service
Pros:
"Staff at the tills very good customer service you receive shame about the security they have on over zealous."
"It's well staffed and clean."
"Staff on the shop floor working really hard under difficult circumstances."
"A lovely young man by the name of “Azar” came to my rescue. This young man was amazing."
"Spacious and clean. Well set out. Staff very polite and helpful."
"The staff are fabulously helpful at all times."
"When I was putting my food on the checkout the lady on the till was lovely she offer to pack my shopping for me."
Cons:
"Rude is how she was, that with an attitude to match."
"The lady on customer services needs to be sacked."
"Cafe rude staff just shout when asking what u want no organisation at all."
"Very poor customer service, would not deal with my faulty goods bought at another store even though I had acceptable proof of purchase."
"Shame on you Asda managers! You let your staff down and you let your customers down."
"Staff in business dress stood around chatting."
"Most staff are lovely barring the grumpy lady on the tills on a Monday morning."
Product Availability and Pricing
Pros:
"ASDA supercentre is a really good supercentre! Always good stock! Lots of items to choose from and more!"
"Massive George's corner."
"As with all Asda shops the petrol is one of the cheapest around."
"The best asda in Leeds by a country mile."
"They also have ASDA pharmacy and ASDA photo."
"Huge electrical corner and a nice pizza corner."
"They have a great frozen food section with a good choice of fish the Rainbow Trout is wonderful."
Cons:
"Today for example they had no mixed weight 'essentials' eggs and no large white or jacket potatoes."
"This store is rubbish considering its a Supercentre. Very poor choice in men's clothing."
"For a store so ridiculously big it's hard to believe they frequently have no stock of essential items such as milk, eggs and potatoes."
"The biggest supermarket this side of Leeds has the worst selection of items, go figure."
"Half the stock is always missing."
"Wanted two things I couldn’t get at smaller shops. BOTH out of stock."
"World food aisle? Where did that go?"
Checkout Experience
Pros:
"Great for cost aware shoppers the new scan and go."
Cons:
"What is going on at the checkouts. Noticed you have expanded self service checkouts and in the process have sacrificed main tills are you insane its a superstore people go there to do large shops."
"Slow check out. Lots of Self service red lights flashing with the only staff member talking to an off duty colleague with her back to the tills, while queues standing."
"The tills at this shop and my local Asda in Wortley are absolutely rubbish."
"Over the years the service have got worse; fewer and fewer proper tills. As the service has got worse the prices have risen, now much dearer for me than Morrisons."
"They've also changed the till system recently which seems to have made every queue huge."
"Half empty shelves, rude staff, majority of tills are now self serve causing Christmas like queues every weekend, overall nightmare."