Morrisons Reviews Summary

Store Cleanliness and Layout

Pros:

• "Morrisons and Tesco are clean."
• "After the renovation, the store looks even better."
• "The supermarket is not too big so its easy to find what you're looking for."
• "Overall this is a very clean, well stocked grocery store."
• "Always busy always nice and clean!!!"

Cons:

• "The layout of this store is more akin to b&m bargains than a Morrisons."
• "The chairs and tables are dirty pots are chipped so are cups usually marker they do sort it when you ask but really dirty cups and chipped pots in a busy coffee shop in Leeds city centre in 2020 never thought I'd see it."

Customer Service

Pros:

• "Every thing you need under one roof and staff are very friendly."
• "It has the friendliest manager, who's always willing to help."
• "When you visit they're always greeting you with a hello, morning and smile."
• "Visited today around 11am, Pleased to see assistant called Isaac show extraordinary patient and understanding with a customer."
• "I just want to say thank you to Charlotte, who was on the self checkout, for being so kind and patient with me today."
• "Excellent customer service at the fish counter, I was served by a gentleman called Kevin he was really helpful, polite and knew a great deal about the products he was serving."

Cons:

• "There have been times where I have been waiting in excess of 5 minutes, even when it isn't crowded just for someone to verify my purchase."
• "At this particular Morrison's, alas, it takes less time to fill your shopping basket than it does to get through the checkout areas."
• "There were queues a mile long at every checkout and I can't stand long but had to leave leaving my shopping with a more sturdy friend."
• "The checkout lady had face mask on well on her chin 😒 she made mistakes."
• "The customer service at the self-checkouts is appalling."
• "Terrible customer service. A sales assistant accused me to have shouted at them."
• "Shopped here a few times and not had an issue but last night was a terrible customer service experience."

Product Selection and Pricing

Pros:

• "Look for 'Savers' tag to find the cheapest prices on food items."
• "Morrison offers authentic variety of food products and value for money."
• "Their ready-to-eat food is really nice and they have good selection."
• "They have a vast collection of frozen desserts at affordable prices."
• "Good selection of products, with a lot of stuff that you can't find at other Morrisons stores."
• "This one has a decent selection of Afro-Caribbean and Eastern European produce, a hot counter, bakery, butcher, fishmonger etc etc."
• "A good selection of fresh fish and 'around the world' food aisle."

Cons:

• "COMPARED TO ALDI this morrisons IS very PRICEY."
• "The food at their Market Street Kitchen is excellent and can provide good value for money. HOWEVER, there is a massive inconsistency with their pricing structure."
• "Morrisons Rudeness Knows No Bounds and deception in prices !!!"
• "This days Morrison's price is incredibly rising up like I can say 100% in some items example Morrisons plastic bag from 10 pence to 20 pence."
• "Fruit & veg section is reasonable but meat is pretty pricey and the cuts don't look the best."
• "The worst management among all the stores in the city."
• "The self checkout charged me twice."

Facilities and Accessibility

Pros:

• "They have a car park, sanitization booths and ample space to socially distance from others."
• "There is parking but you can reclaim the amount off your bill after a minimum spend."
• "Handy to have just outside the middle of Leeds."
• "It's the largest supermarket in Leeds city centre and I think it may be the only one."
• "Nice store - competitive prices but parking is a bit of a problem in city centre."

Cons:

• "Very crowded, mostly with students (highest Covid infection rate demographic), who do not observe any social distancing whatsoever."
• "Store was rammed with customers so shelves were ransacked."
• "All lifts are not working because of Covid, which is expected."
• "Unlike other branches there are no customer toilets and a very limited cafe."
• "Stairs from car park into the store are blocked off."

Staff Attitude and Professionalism

Pros:

• "The staff are very friendly and helpful."
• "Staff usually helpful and for the money quality is good."
• "Staff all professionals and friendly as well and security team are very helpful."
• "The staff remain the same and they have a wide variety of food to choose from as they cater for all the different cultures within our city."
• "Their all kind and helpful and they all have good customer service."

Cons:

• "This place is a joke won’t lie. Everyone that works here must hate it because all the staff are miserable."
• "The one star is for the rude staff at the tills."
• "Self checkout personnel has a documented history of Rudeness and impoliteness."
• "The two old ladies working at the cheese counter are incredibly rude every time I go to it."
• "Terrible! Staff are unfriendly and often rude, queues at checkouts are regularly halfway down the store."
• "The staff are qualified in bad manners and ignorance."
• "Will not go back ever. Lived in the area for 6 years and today experienced a disgusting thing - one staff literally saying F word to my face."