DT Performance Cars Ltd Reviews Summary

Customer Service

Pros:

• "The customer service nowadays with car buying is non existent with main dealers but I cannot fault this company."
• "The whole process of purchasing the car went through very smoothly."
• "I highly recommend dealing with this company, very professional with integrity and superb customer service and support."
• "Tom from DT was more than understanding and made me feel extremely comfortable during this experience."
• "Absolutely phenomenal service from Tom from start to finish."
• "Tom was very honest and straight forward."
• "Tom was highly professional but friendly from the start."
• "He was highly professional, courteous and enthusiastic during the buying journey and it's been a first class experience."

Cons:

• "I bought a car from dt performance just over a year ago It’s failed it’s first mot Had spend 2000 pounds put it right dt performance has no customer service has not helped a bit."

Vehicle Quality and Preparation

Pros:

• "The car was exactly as Tom and the DT Performance team described, they went the extra mile preparing it ready for my return to UK."
• "My car was presented and prepared in a premium condition. Everything was exactly as Tom had described."
• "After a slight issue with one of the wheels, Thomas sorted this out quickly and efficiently."
• "Bought an Mercedes A45 from them and despite the car being 8 years old you would never know."
• "The way they got the car ready to pick up was second to non, taking it to a specialist to have a few little bits sorted."
• "Car was properly looked over and prepared back to factory standard."
• "The car was like it had come from the showroom brand new."
• "The car has tremendous provenance and was carefully procured, but what they have done to it in their preparation process is very special."

Cons:

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Communication and Responsiveness

Pros:

• "Thomas got back to me promptly. We sorted out a price for my Audi and the finance very quickly."
• "From answering my messages late on a weekend evening, to keeping me updated throughout the whole process."
• "Tom answered every one of my follow up questions and even the more technical questions he has gone above and beyond to get me the answers."
• "Tom even opened up early on a bank holiday Monday in order for me to collect my dream car."
• "I’ve had numerous questions to ask about the car, sometimes completely other subjects and Tom has never hesitated to help me out."
• "Being on hand at anytime of day/night with answers to my questions."
• "Tom was always on hand to answer any question day or night, was hugely knowledgeable about all his cars."
• "Tom has been nothing but stellar throughout the process, sending me pictures and videos and keeping me updated on the prep of the car."

Cons:

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