Eddie Wright Car Supermarket Reviews Summary

Customer Service

Pros:

• "Gary who helped me find my car was amazing! I went in with no idea what I wanted and he spent so much time helping me find the right car within my budget."
• "Both myself and my husband got our cars from Eddie wrights, they were brilliant from start to finish."
• "Very efficient service dealing with Lewis in Scunthorpe."
• "Tony is very friendly and welcoming and will help in any way he can."
• "Lewis was great. Guided me through the process and kept me up to date with the progress."
• "Clive has been most informative and helpful in helping me decide."
• "Nothing was too much trouble, part ex was easy to organise and handover was seamless."

Cons:

• "I am appalled by the horrendous service and lack of respect that my family and I received."
• "If I could give 0 stars I would."
• "Initial sale good. Follow up customer satisfaction phone call never happened."
• "Sadly having to change my review. While the car I purchased was great and I thought the service was good, I was deceived by the salesman."
• "Complete waste of time, and so unprofessional."
• "Unfortunately, a sour ending to what was a reasonable buying experience."
• "Will not deal with again."

Car Quality

Pros:

• "Fantastic car, value for money, lovely condition."
• "The car was beautifully presented."
• "Quality of the car is spot on and came with an up-to-date MOT with any issues covered within the 'on the road' price."
• "The car was immaculate when we took possession of this and we were given a guided tour of the car before we left which was most appreciated."
• "The car is exactly same as described in add."
• "Happy to be leaving with a lovely vehicle."
• "Very happy with my car 🚗."

Cons:

• "The car had multiple issues, the main one being speed and mileage error."
• "I am still left with fault on the vehicle with the Automatic Boot Opening failing to close properly."
• "The car had a new mechatronic unit, auxiliary pump driver, new gearbox, software updates and then both the keys stopped working."
• "The rear tires on the vehicle were the original from new (5 years old). Although they are worthy of an MOT they have started to crack on the sides and only 3mm remaining."
• "During the test drive and inspection, it became evident that the front tires were significantly worn, with almost exposed wires."
• "The car was not serviced when I was given paperwork to say it had been."
• "Only downside was the prep work done on the car. Apparently the previous owner had pets, I can tell this from the amount of pet hair still around the seats."

Sales Experience

Pros:

• "Best and easiest car buying purchase I’ve ever made."
• "No pressure, we were able to look around and check out which cars worked for us."
• "I will definitely come to see Dave at Eddie Wright car supermarket for my next purchase."
• "Very pleased with the service I received from Eddie Wright Car Supermarket."
• "Bought car with Eddie Wright's, had a fantastic experience with Sean Pexton."
• "I would use these again in the future."
• "Excellent service given by Ryan Pick, walked me through the full deal process."

Cons:

• "The team at Eddie wrights are not really interested in selling you a car unless you are using their finance to buy."
• "Sadly I could not recommend Eddie Wrights if you are travelling any distance, you could be let down."
• "I was told they couldn’t locate the car."
• "With this disrespect we did not buy the car with these people purely out of the lack of customer service."
• "Absolutely disgusting. So now we have a car that could be dangerous to drive costing us £17k."
• "DO NOT GIVE THESE LIARS ANY OF YOUR MONEY!!"
• "They refused to collect the car to fix it so I had to use my own recovery."