CarShop Wolverhampton Reviews Summary

Customer Service

Pros:

• "Greg And Matt and lee were all very helpful today he explained everything thoroughly and even made us smile."
• "Dan and Mat were both informative and i was not pushed to purchase any extras that i did not want."
• "Lee was very impressive in how he explained the options available to me for a new car."
• "Marius was extremely helpful, informative and polite today when helping us choose a car."
• "Excellent customer service from Lee specially how easy he made us feel with the whole test drive process."
• "Fantastic experience with Lee Green. Was very understanding of our 22 month old and included him in the test drive experience."
• "Incredibly friendly team here who are not pushy salesman but instead incredibly patient, informative and easy."
• "Fantastic experience. Lee helped me with all the concerns I had with the car and went out of his way to make sure everything was right before I took it away."

Cons:

• "Initially good. Sales man didn’t know much about the cars we were looking at."
• "One member of staff I met in the car park was very rude - consequently, I never went any further."
• "Firstly, I appreciate the friendliness and helpfulness of your staff. Although I did feel a push towards purchasing additional services and warranty insurance."
• "Terrible, avoid. My experience previously Wasn’t too bad to be fair however when served this time by a young Indian man I had a terrible experience."
• "Absolutely no customer service skills exist at Carshop Wolverhampton and as yet no offer has been acceptable to me to persuade me otherwise."
• "Travelled down the road to Suzuki Johnson’s where is was completely different and bought 2 cars."
• "I went with my son to CarShop in Wolverhampton looking for his first car. The staff were rude and not friendly."

Vehicle Quality

Pros:

• "CarShop had a wonderful range of high quality cars."
• "The atmosphere is very friendly, very busy place for a Sunday. We test drove 3 cars before deciding with no hard sales or being pushy."
• "I recently had the opportunity to visit this establishment to purchase a car, and unfortunately, my experience was far from satisfactory."
• "Bought a great car from here today! Both Gianni (from initial visit) and Jack (on the day of purchase) were extremely helpful, informative and attentive!"
• "Absolutely amazing and I hate being sold to an fantastic young lad to the guy signing everything off service was awesome so nice such a different environment to what I thought it would be."
• "Had a really pleasant experience looking for a car. Found one on the first time visiting and all the staff were friendly and attentive."
• "The car itself has been good, but a disappointing customer experience."

Cons:

• "Unfortunately after buying the car it had a lot of internal problems with the car ranging from central locking fault to Adaptive light fault."
• "I made several attempts to contact the sales team regarding documentation for the vehicle. To date, I've received no reply from anybody at the branch."
• "It took an excruciating three hours to complete, which is far longer than I anticipated or had experienced at other dealerships in the past."
• "I have had my first experience since they have change from Auto World and I am very please with the Service and purchase."
• "My special appreciation goes to Manny who went above and beyond to make sure i was happy with the car, i went in to look at a Mercedes C Class after test driving it i wasnt really happy with the drive."
• "I drove the car to the annual service and left with another one 😁 same color same brand only younger 😁 it was love at first sight 😉 very satisfied with the staff who explained all the details to me."
• "Absolutely dreadful, I rang Carshop ahead of reserving a car to see if it smelt of smoke, I was assured it didn't and after travelling 50miles I opened the door to the strongest smell of cigarette smoke."

After-Sales Support

Pros:

• "Fantastic experience selling and buying a car from CarShop Wolverhampton last Sunday 3rd Sept. Genuinely helpful and friendly attitude to all aspects from booking appointment to valuing my car and purchasing my new one."
• "It's been 1 month 6 days since I bought my car from CarShop Wolverhampton. It has been a pleasure dealing with them."
• "I called Car Shop to ask to test drive a vehicle and I asked if it had any previous damage in which they provided a response of 'no previous damage'."
• "Brought my mom to purchase a car, we were seen by Marius. He was very helpful and patient with my mom. Not pushy at all and made the whole experience smooth."
• "Had a great experience with Andrea here.She is very professional and not at all pushy and put her customers needs first.Sonny was excellent and reduced the stress of buying a new car."
• "I've had my car for around 2 months and buying from CarShop was the best car buying experience I've ever had."
• "I have purchase from 3 other dealer in the pass and to compare I give them a 5 star with the benifits and offers. Staffs are amazing."

Cons:

• "After calling Car Shop AGAIN in relation to this matter; they want Authorisation from Car Shop Bristol in order for them to have another look at the car."
• "My partner purchased a car on Saturday 23 September but not before we had pressure sales to buy the extra warranty which we told the sales person that we weren’t interested."
• "I recently purchased a vehicle from Car Shop Warrington but, through no fault of Car Shop, the vehicle had to be returned."
• "The whole experience was just a mess and now I’m home and can see the car in better light I start to notice more problems rips in the seating smashed interior light!"
• "Bought the car in march had 7 different problems with car. Trying to get though to the service is bad as no one picks up."
• "The car itself has been good, but a disappointing customer experience."
• "Absolutely terrible service, only time the service was good was when they didn’t have your money, drove the car away and not even 90 seconds down the road a check engine light came on."