Address: 2 Sharlands Rd, Fareham, PO14 1RD, United Kingdom
Phone: +441329280602
Rating: 4.4
based on 144 reviews.
Customer Service
Pros:
"Chris is brilliant very friendly and went above and beyond with advice and guidance for me purchasing my new car from him."
"Couldn’t have been more helpful or friendly."
"The service we received from this company was incredible as the car needed a full gearbox rebuild at a cost of 3k, you just don’t get service like that anymore, thank you Chris we will certainly recommend you to all our friends, simply an excellent level of service and honesty."
"Chris the very nice chap from Cars of Fareham was excellent, showed us all around the car and took it for a test drive."
"Love the mini I got from here! Del was so great helping me pick the perfect car and had such great advice."
"Bought a SAAB from Cars of Fareham. The service I received was brilliant."
"I can't recommend Cars Of Fareham enough if you are looking for a second hand car."
Cons:
"If you want stress and to suffer financially buy a car from here, as many previous reviews before have had issues."
"found Chris the salesman very rude and unhelpful."
"Got into the office and that's when we were told it was actually £12,000. No apology for the error."
"Well I went today in the rain specifically to look at an Audi A4 black edition 2012, the salesman came out offered help... then when I got back... the salesman became very rude."
"Blanked me like I wasn’t there which is very rude."
"His personal skill was terrible as I’m the customer he did not want to listen."
"Do not buy a car from this outfit. they will be quick enough to sell you a car that has faults but have no after sales policy except for 'your car your problem'."
Quality of Cars
Pros:
"They went above and beyond to fix little extras like a few dents."
"Just bought an xc90 in excellent condition."
"Amazing service! Went for a test drive, noticed something wasn’t quite right with the BMW X5. Described the issue on return and immediately, Chris offered to go back out to identify the issue."
"We felt comfortable, loved the no nonsense service, love the car and have no hesitation in recommending Cars of Fareham for a pre-loved vehicle."
"The car was in great condition and we were happy to go ahead and did the deal."
"The car was great value for money."
"Very pleased with the car, clean tidy, maintained and value for money looking on other websites."
Cons:
"The car was sold to me with a smashed/ruined not fit for purpose DPF."
"Recently bought a VW Scirocco from here which turned out to have a faulty fly wheel."
"Purchased the car at a good price, only to find out 1 month later rear brake discs, pads and calipers needed replacing."
"Car was in a terrible state and started going wrong from day one."
"First month of having the car the window stop working and drivetrain fault popped up."
"Unfortunately we bought a second hand car from this company which, within six weeks broke down."
"Bought a Mercedes’ ML for a reasonable price with reasonable mileage but unfortunately I’ve just had problem after problem with it ever since."
After Sales Support
Pros:
"Had a problem with my Jaguar XF alternator needed changing the car was covered on warranty Chris had a new alternator fitted."
"Chris went above and beyond to get them sorted for us, even supplying a courtesy car while ours was being sorted."
"How many car dealers do you visit when you seriously need to buy a car? and how many make you feel a little uneasy? - 'will this dealer support me if I have any immediate issues with a car I buy from them?' Well - Cars of Fareham are the exception from most we visited on our recent quest - honesty and Integrity, full after sales support, any issues dealt with at your convenience."
"The after service is 100% and keeps his word."
"Chris offered to fix it immediately and gave me the option to take it somewhere more convenient for me and he would reimburse me."
"On the third week of driving the car we had a fault light appear (gear box fault) I gave Chris a ring who immediately requested the car back for further investigation."
"Bought a car from here about a month ago. Unfortunately the battery stopped working recently, I rang up and del and the rest of the team completing sorted it out for me, with no extra charge."
Cons:
"Bought a Ford focus 07 plate from here in 2014. The turbo went within a week and they wouldn't replace it so we had to pay out a grand to get it fixed."
"After several conversations with dealer they refused any repair, refund or exchange."
"Their warranty means nothing because they fob you off every time you try to get them to fix something."
"There three month warranty means nothing and if they do get work done they use even bigger garage cowboys called Cartek."
"Worst experience ever and hope that no one else makes the same mistake buying off these cowboys."
"I bought a 2007 Citroën C4 Grand Picasso on test drive there was water under the dash Del assured it was a common problem and would be fixed before picking it up next day... so to sum up after my long-winded review DO NOT BUY they are only interested in getting your money and clearly lie or cheat to get out of repairs."
"Purchased a 20011 BMW 525d in June 2019. Car had full service history etc but suffered engine failure. Car was in warranty with Cars of Fareham."