CarStore Chesterfield Reviews Summary

Customer Service

Pros:

• "Spoke with Robert M, he was so helpful and friendly."
• "Andre also involved my daughter during our initial visit to purchase with conversations and made her feel part of the process."
• "Luke at CarStore Chesterfield... was extremely knowledgeable and friendly."
• "Charlotte at The Car store, Chesterfield... made the process of selling our car clear and straightforward."
• "Nick Saunders on the phone. This guy is customer service to the Tee! Such a helpful dude!"
• "All staff are friendly and welcoming but Alyssa was brilliant, she was professional, helpful and amazing with our children!"
• "Salesman Lewis wasn’t pushy at all and let us view the vehicle at our own pace."
• "The team were all lovely and didn't chase me around whilst I had a look at the different cars."

Cons:

• "Bought a car here 6 months ago. Would NOT trust them with their online sales and would NOT buy here again."
• "I’d think again if you wanted to purchase a vehicle from this garage. They tell you what they want to tell you just to make a sale."
• "I genuinely wouldn’t bother with this garage... everything went down hill. I’d requested for the car to be delivered on a transporter... His attitude was disgusting."
• "Absolutely disgusting treatment from this company and will not ever shop here again."
• "Very bad experience, I would not recommend anyone to come to car store chesterfield."
• "The worst car showroom in the UK. Sold me a broken car... Biggest car sales scam!!!"
• "Absolutely rubbish, customer service shocking, wasn't showed anything just to sign."
• "Avoid this place, most of the reviews on here are asked for by Car Store when you purchase the car."

Quality and Condition of Cars

Pros:

• "On collection the car was presented to a very high standard."
• "The car I picked was in immaculate condition, and I got to test drive it without anyone coming with me."
• "Very happy with my new car and the stress free experience of it all. I hadn’t actually seen the car in person, but it was exactly as advertised."
• "Fantastic service from Olly... the car looks immaculate."
• "The car was in great condition and runs beautifully."
• "The car arrived exactly on time and I could not be happier."
• "The car was what it was online and is in amazing condition."
• "The car was ready to go and the whole process of buying and part exchanging was made really easy."

Cons:

• "The video of the car made did not detail any of the small flaws which countless other car garages did show with their videos."
• "My brother purchased a car and was told it has had an MOT and serviced done. However the MOT failed twice!!!"
• "When the car arrived, the AC didn’t work, there was a dent by the fuel filler cap, a scrape on the spoiler and a tyre pressure warning light illuminated on the dash."
• "The MOT went fine, no fails, no advisories.. perfect. However, it went through a health check afterwards, a number of things flagged up that I find very concerning."
• "They sold me car with 23200 overdue service and less then 6 month mot and when they booked me for mot it failed."
• "The car was advertised with parking sensors, which it didn't actually have! To their credit, they arranged someone to come and install rear parking sensors."
• "They failed to register the car correctly in my name... Therefore I did not receive a V5C logbook, had to pay a £25 fee to sort this out, and the car was not appropriately road taxed despite me having paid for this in store."
• "I am forwarding their details to Trading standard due to their dodgy sales tactics. This is the last time I am ever buying a car from an Evans Halshaw partner."