Address: 1, 3a, 3 Red Hill, Kiveton Park, Sheffield S26 6QA, United Kingdom
Phone: +441909773449
Rating: 4.9
based on 209 reviews.
Customer Service
Pros:
"Fantastic service from very friendly helpful staff, I would go as far as saying probably the best car buying and easiest experience I've had buying a car."
"The service was above and beyond our expectations, thank you all for a great experience, we would definitely recommend."
"The customer service at this garage is 10/10! Honestly, the nicest guys you’ll ever meet!"
"Outstanding customer service from start to finish. Very friendly and helpful team."
"Their excellent customer service doesn't stop after the car is bought either."
"The service is absolutely outstanding the guys cannot do enough for you."
"Excellent customer service, well done :)."
Cons:
"Not all as good as it seems! very disappointed potential customer... Had to walk away."
"Good luck to anyone else" (in reference to a negative experience).
"Agreed terms, passed finance and been told the car was mine! Which I agreed to. I go to work for 1 day when I'm not able to access my phone as I work in a prison as a key worker and they sell it behind my back!"
"You brought a car off me, but sold it with MY private registration without permission despite my direct instructions to remove the number plate."
"Not even remotely interested when I walked through the door and asked to see a car I’d seen online."
Vehicle Condition
Pros:
"The car was presented immaculately, spotlessly clean as brand new."
"I've had my last couple of vehicles from them which have been in fantastic condition and zero problems, I can't see me using anyone else in future."
"The car was prepped to the highest standard and ready to drive away in no time."
"The car i bought from them is fantastic, all the right checks were done and they made sure the car was in perfect condition mechanically and cosmetically."
"The car was prepared to a very high standard and they were quick to rectify any snagging issues."
"Car was as described 100%."
"The car was presented well, a clean genuine example."
Cons:
"When delivered I noticed it wasn’t driving quite right... Crossroads offered to collect the car and carry out the repair or for me to get the repair done locally and send them the bill, which I did."
"After a few days of ownership I noticed a noise coming from the rear of the car when driving at speed, I called the garage and spoke with Dean regarding the noise, Dean told me to bring the car in and they would sort it out."
"Had a little noise on the brakes after I took him home...they fetched it back, lent me a car...it was sorted straight away."
"A few weeks after buying the car I had a problem where I had to buy a new battery. Crossroads Garage couldn’t apologise enough and sorted the problem."
"Even when after 5 months when it developed an issue they resolved it after several days of head scratching and replacing problem parts."
"Had a couple of problems with the car down the line that were sorted without question in an friendly and accommodating manner at their expense."
Staff Professionalism
Pros:
"Dean was so professional and knowledgeable and made the best cuppa."
"Dean, Alan & Mark were all really professional throughout."
"Neil was extremely honest and Knowledgeable."
"Dean and James are very professional and made the transactions very smooth."
"Honest and professional from the first call to dropping my new car off."
"Very pleasant and honest people to deal with. First class and very friendly service."
"James and Dean were professional, polite and friendly and fair."
Cons:
"No cons related to staff professionalism were mentioned in the reviews provided."
Buying Experience
Pros:
"We purchased a Kia Sportage from here just over a month ago and we are absolutely delighted!"
"Bought a 2018 style Fiesta ST. Still love driving it every day."
"Just recently bought a Skoda Octavia VRS from Crossroads Garage beautiful car love it to bits."
"Highly recommend 5*"
"A real desire to find the right car at the right price."
"Real friendly service, part exchanged my old vehicle with no trouble at all."
"I would definitely recommend them to my family and friends."
Cons:
"No cons related to the buying experience were mentioned in the reviews provided."
After Sales Support
Pros:
"Friendly and helpful staff, not just when they are trying to sell you something but continued into aftercare."
"Excellent from start to finish, I've had a couple of cars from Crossroads and I cannot fault any part of the process."
"I Purchased my BMW from here and have been delighted with it, recently went back for it's service and MOT and was pleased that the after sales matched up to the sales experience."
"Their excellent customer service doesn't stop after the car is bought either."
"After sales support was superb, got a same day call back which answered every single question I had with incredible detail."
"Bought my Land Rover from these guys and I can't Recommend them enough. Straight talking no pressure on sales and the after service is fantastic."
"The whole team at Crossroads garage are always professional, friendly and courteous."
Cons:
"No cons related to after sales support were mentioned in the reviews provided."