Vogue Auto Group Reviews Summary

Customer Service

Pros:

• "Darren and Vogue’s owner have been a real pleasure to deal with."
• "Dom was a lovely salesman and made trading in my old motor and getting my new one so easy."
• "Darren and the team were absolutely amazing from the word go."
• "Darren was very up-front and honest."
• "A very quick and enjoyable experience for sure! Every single team member done an awesome job."
• "Completely hassle free, no haggling and an extremely fair price."
• "Friendly service and were very keen to help me find the right finance company."
• "Absolutely brilliant from Start to finish with part exchanging my existing car for fiat 500 mirror and sorting finance out too for me darren was brilliant at handling finance and all The paperwork."

Cons:

• "Great service before buying. But poor after sale service. I had waited over one and a half months and had to message multiple times before finally having to ring just to get my V5C."
• "Although the phone was not always answered straight away he always called or messaged back."
• "Recently purchased a Mini Cooper from Vogue. I agree with other reviewers - charming men running this operation. But..... very disappointed with outcome. Due to 'forgetfulness' (both mine and the dealer) the bonnet was not opened on the day of purchase as requested."
• "The worst car I have ever purchased. Considering these guys are calling them specialists they should be ashamed. Returning home after purchasing the vehicle it broke down."
• "Not impressed would not recommend this company."

Quality of Vehicles

Pros:

• "Bought a 2018 Honda Civic from these guys a few months ago. Since then, have had no issues at all, car still drives fantastic."
• "A few months ago I bought this beautiful Volvo C30 T5 from Vogue auto group, and I must say what an amazing team they all are!"
• "I purchased a Fiat Panda yesterday and the whole process was very smooth."
• "Recently bought a bmw from these fantastic to deal with from start to finish really helped me with the purchase."
• "Excellent, professionally run business. Great hospitality and well looked after."
• "Bought my 2002 Audi S3 from Vogue Auto Group via Carl. What a fantastic condition the car is, and was exactly as described by Carl."
• "The van was fully detailed, serviced and with 12 months mot ready for me to drive away."
• "I bought a car from them used in 2021, a Kia Picanto that only had 3k mileage. The car now has 30k on the clock and I've not needed to take it to the mechanics at all."

Cons:

• "Brought a caddy just over a year ago from these. couple months in injector seal went what didn’t really bother me cuz it’s a simple fix. But what has really bothered is the rattle can paint job this company has done all over the van it was fine for the first couple washes but now it’s just coming off in all places."
• "I decided to leave an excellent review after Daniel (vouge motors) bought my car, he offered me a good price and the deal was seamless, he was trustworthy and a gentleman, I would have no problem dealing with Daniel again."
• "I purchased a beautiful bmw convertible from these guys a few months after purchase the timer chain went on it they immediately recovered the car and paid privately to fix it."
• "The worst car I have ever purchased. Considering these guys are calling them specialists they should be ashamed. Returning home after purchasing the vehicle it broke down, the suspension had gave way and I needed a tow home."
• "Just got home after buying a BMW from these guys ... Honestly couldn't say a bad word about them ... Warm welcoming honest and down to earth big shout out to Carl who was extremely helpful and made me feel very comfortable 😊."

Transaction Process

Pros:

• "The process was seamless from start to finish."
• "Wow fantastic garage I have sold two vans to them and both times they came all the way up to Newcastle for them Rodger the drive is an absolute lovely gentleman to talk and deal with payment in the bank in seconds."
• "The trade in offer I received was much fairer than others I’d received from other dealers."
• "I sold my BMW Z4 3.0SI to Vogue auto group, they collected from my home, dealt with my father in law in my absence, and arrived promptly on time with no funny business and paid the agreed price immediately after test drive."
• "The vans were clean and tidy and the work done by vogue made them look just right."
• "I gave vogue auto group a call and spoke to Carl to ask what caddy vans were available to view, Carl explained what was ready and was real helpful."
• "Definitely recommend and use again. Thanks again really happy with the caddy."
• "Bought a caddy cab for these guys and the service couldn’t have been better. Communications were spot on and everything we spoke about was actioned and our into place."

Cons:

• "I had waited over one and a half months and had to message multiple times before finally having to ring just to get my V5C."
• "Recently purchased a Mini Cooper from Vogue. I agree with other reviewers - charming men running this operation. But..... very disappointed with outcome. Due to 'forgetfulness' (both mine and the dealer) the bonnet was not opened on the day of purchase as requested."
• "The worst car I have ever purchased. Considering these guys are calling them specialists they should be ashamed. Returning home after purchasing the vehicle it broke down."
• "Not impressed would not recommend this company."
• "Car sold a little confusion on price but soon sorted and money transferred soon after, didn't meet the owner himself but still managed to sort us out while on his holiday, and Grant was amazing so thanks Grant for your time and help."