Oakdene Collection Reviews Summary

Customer Service

Pros:

• "Had a fantastic experience with Jordan at Oakdene collection."
• "The customer service from Tom was fantastic. Really friendly gent that makes you feel that your experience counts."
• "The whole transaction was a breeze with the helpful knowledge of Tom."
• "Fair trade in price for my existing car compared to other dealers and the buy any car jokers."
• "Tom and his colleague were really super guys and the whole experience was a pleasure."
• "The service I received was top-notch, with Scott and the entire team going above and beyond to ensure a smooth and hassle-free experience."
• "The service I received was first class and the effort they put into preparing the vehicles was second to none."
• "Fantastic service from both Joe & Tom at Oakdene. The vehicle was as advertised and in brilliant condition upon collection."

Cons:

• "Tom informed me that they 'do not allow' viewings on vehicles, instead you purchase the vehicle for a £300 deposit."
• "On raising these issues with Tom he had his 'prep guy' look over it and a short time after I was approached by a male who said he owned the company asking if we could come to an agreement."
• "What a stressful experience I had, that ending up contacting solicitors as Oakdean Collection did not want to take the car back but agreed to fix it."
• "I was refunded my initial deposit of £300 but not my travel costs as promised, which cost me a 6 hour round trip."
• "WARNING! - TERRIBLE CUSTOMER SERVICE! I was supplied a vehicle with faults and suspicious service history."
• "Got a call another week later saying that the car was now ready but the owner had upped the price of the car due to “increase in market value” which I was told wouldn’t happen."
• "On the website they advertise that they will come and collect you at the station if you travelling by public transport, but they never offered that at all."
• "Tom really helped us on late Friday eve to close the deal so that we can drive back home in a new car, good and honest sales man but a great guy, pleasure to deal with him."

Vehicle Condition

Pros:

• "The car itself looked showroom condition on collection."
• "I was blown away with how the car was presented to me."
• "Was in a beautiful condition, couldn’t find a single fault with the car at all!"
• "I've never seen a second hand car presented in this condition - absolutely spotless!!"
• "The car was simply in stunning condition."
• "Joe was superb and true to his word, even after I had driven the car away."
• "The car was explained so honestly that there were no nasty surprises when I turned up."
• "The vehicle was as advertised and in brilliant condition upon collection."

Cons:

• "I immediately saw swirl marks and scratches over every panel which I could easily tell that it had not been machine polished."
• "The wheels had sharp edges to them and the insides of the wheels appeared to have been hand painted."
• "The car paint looked like it had been touched up by a 2 year old and there were badges and clips missing."
• "The rear wheel arches had lots of clips missing which should hold the wheel arch correctly and had again been very poorly painted."
• "The boot door appeared to be out of adjustment as there was a significant body line gap."
• "I found my own Porsche specialist and when they reviewed the car, they said they did a botch job and broke fixtures within the car."
• "I love my Porsche 911, now i've had the leaking exhaust replaced, the leaking front diff oil seal replaced, the hand brake unseized."
• "The air conditioning didn’t work on the car I was advised I would get a call a couple of weeks after purchasing and this hasn’t happened."