Thai Crystal Reviews Summary

Category: Thai restaurant London

Address: 7 Westow Hill, Norwood, London, SE19 1TQ, United Kingdom

Phone: +442087668820

Rating: 4.1
based on 134 reviews.

Food Quality

Pros:

  • "Everything was beautifully prepared and very nicely presented, down to the carrot flower garnishes."
  • "The food was excellent and I could not finish it all."
  • "Honestly the best Thai I've had, and it's at a great price."
  • "Great food, spicier than other Thai's and big portions and relatively cheap."
  • "The food is excellent."
  • "Food was amazing, had the vegetarian starter platter and the tofu panang curry with coconut rice."
  • "The food - phenomenal. There is no other way to describe it. I was blown away by the tasty food."

Cons:

  • "The food was below average, our Roast Duck starter is one of the most disappointing I’ve ever had; dry & very crunchy not crispy."
  • "We just couldn’t eat the vegetable platter that was overwhelmingly saturated in oil."
  • "The only disappointment was the Tom Yam Goong."
  • "the crispy duck was rubbish. It was overcooked to the point that it was dry"
  • "Curries and Pad Thai were very bland - barely any flavour or spice."
  • "Chicken in all dishes was cheap and rubbery."
  • "Quality: overly cooked and dried out chicken; pork slices in Penang Curry were too thick, Pad-Tai lack in color and taste."

Service

Pros:

  • "Staff were on the ball."
  • "the staff were excellent, very welcoming and had smiles to die for"
  • "the staff were kind and willing to answer any questions we had"
  • "Service was warm and welcoming, food preparation times were quick and efficient."
  • "The staff were excellent, they provided excellent customer service and always had a smile on their faces."
  • "Busy, clean, fast, friendly service."
  • "The staff are attentive and helpful."

Cons:

  • "service was slow"
  • "The service was unfriendly (particularly a Middle aged woman there; probably the Boss) you don’t feel welcome."
  • "Unfortunately the manager (older lady host) is extremely rude and unwelcoming."
  • "our server never once came back to our table after delivering our food"
  • "Rude staff!!!"
  • "Customer service was awful."
  • "Appalling customer service"

Ambience

Pros:

  • "Clean and friendly Thai atmosphere."
  • "Ambience is good, inside not enormous."
  • "The decor inside makes us feel we’re back in Thailand."
  • "A little Thai gem that looks very understated especially from outside."
  • "The atmosphere was lovely"
  • "The restaurant has a warm and easygoing atmosphere and is a great place to relax in a group or by yourself with a book."
  • "You feel very at home here as the atmosphere is always warm."

Cons:

  • "Aside from the loud noise coming from the blenders at the bar every now and then, halting our conversation"
  • "It’s probably best not to go there between 6-8pm because they’re too busy and so you’re just an inconvenience to them during those hours."
  • "Two minutes after our desserts arrived, the house lights went up and it was clear that they wanted us to leave"
  • "We felt like we were being a burden on them"
  • "We were served by several children too, which was odd."
  • "I received quite a cold welcome and the lady who spoke to me seemed annoyed that I booked online"
  • "Now they have the opposite, I’m recommending anyone reading this against buying food at Thai Crystal."

Value

Pros:

  • "Well worth a visit."
  • "The price was perfect and I'll definitely go again because the food was fresh and cooked to perfection!"
  • "Prices: reasonable, portions: generous."
  • "Not overly expensive and have some good deals on the Express Menu."
  • "The prices are very reasonable for the taste and decor of food they provide for you."
  • "Worth every penny"
  • "A bit pricey but worth it."

Cons:

  • "This 'takeaway' is more of an online scam! Almost as elaborate as Viagra sales spam email, but with inferior web design."
  • "Also £4.50 seems excessive for water."
  • "The portions are quite small. A bit overpriced for what you receive."
  • "We spent £170 as a group of 4. I won’t be coming back to this restaurant, I think there are better options in the area."
  • "This turned out to be very expensive the food cost the same for takeaway as it does in the restaurant which can’t be right"
  • "But £40 for takeaway for two people is excessive especially when every isn’t working or losing their jobs"
  • "We have essentially paid £47 for two average portions of curry, dry egg fried rice, and some prawn toast."

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