Morrisons Reviews Summary

Customer Service

Pros:

• "The staff are so friendly and helpful."
• "Most staff are excellent at customer service."
• "He was very polite and courteous. And above all he has excellent customer service skills."
• "The staff are friendly and helpful, one staff member took me to the item when I failed to find it the first time."
• "Your till staff are also fab, they always interact with you and always happy to help."
• "The staff at this Morrisons should be the benchmark for all other Morrisons, in our opinion."
• "Kind and well-trained staff. I recommend it for any type of shopping."

Cons:

• "Some of the staff couldn't care less about the customers who spend a lot of time and money there."
• "Whoever is running this store needs some serious training, the worst store and the worst customer experience ever."
• "The duty manager though polite seemed disinterested and simply going through the motions."
• "However, extremely poor service and was waiting for 45 minutes and was not offered an apology or explanation until I asked why it had taken so long."
• "Horrible rude staff...seem to be opening later and later now."
• "Staff in the Lyminster store have a poor attitude."
• "Rude staff in the cafe couldn't be bothered to serve us."

Store Layout & Cleanliness

Pros:

• "The store always looks clean and presentable and their salad bar is the best!"
• "Plenty of parking in two convenient areas, with the addition of two electric charging positions."
• "Surprised by the choice and quality of produce in store the deli is especially good here. Fresh baked goods and local fruit n veg."
• "Products are of good quality and sensibility priced."
• "The shop is clean, well lit and has wide aisles."
• "Walk in and there is space to move around with your trolley. Aisles are nice and wide."
• "A huge diversity of products. Good quality. Clean and safe."

Cons:

• "I don't like the new layout: the main aisles are now too long and the fruit and veg display has too few cross aisles."
• "The manager of this store must walk round with his eyes shut so many items not priced or put in wrong place on shelves."
• "It was not a good shopping experience very limited selection of potatoes no cans of diet Pepsi."
• "What a mess!! If you are needing to restock the shop and the only way to do that is by having at least half of the shelves obscured by pallets then simply close up."
• "Plus the shelves are always empty, what does that say."
• "The arrangement for entering the store is very confusing and aggravating because you have to walk so far before you can enter."
• "So many times over the last year that the price tag hasn’t matched their system."

Cafe Experience

Pros:

• "But thankfully morrisons now sell helium filled balloons. Many thanks."
• "You can order your own meals and other using a screen to do this yourself instead of waiting for staff to do it for you."
• "And the pies are good."
• "Visited here earlier In the week for a midday breakfast in the cafe and found the price and food to be great value for money."
• "One of the best places to get a decent full cooked breakfast. Good prices, freshly cooked and hot."
• "Nice cafe, that's slowly getting back to normal."
• "Morrisons littlehampton, a lovely quiet cafe."

Cons:

• "Waited for 30 mins to get into cafe and like many others left without getting seated let alone served."
• "Just had lunch in Morrisons cafe. Granddaughter wanted pizza, but had none. Silly, as they are in a supermarket, where they sell pizza. Why not take some off the shelf?"
• "Stopped for tea and bun while waiting for a windscreen repair by Autoglass. The food counter in the café area was poorly stocked with only a couple of sandwiches to choose from."
• "Has on site cafe but lady at till was unsure of closing time today, because if it's quiet due to it being holiday season they'll close."
• "The cafeteria suffers from very slow service."
• "Cafe …. Very slow service. Even though 3 staff members were there we were ignored for some time. Generally mucky. Pots with cutlery in filthy."
• "First time eating in here really wanted an English breakfast I will never eat here again what a disgusting cafe the table wasn’t wiped the floor was filthy."