Motor Bodies Widnes Ltd Reviews Summary

Customer Service

Pros:

• "The staff are friendly and very efficient."
• "Staff are very helpful & friendly (Kevin)."
• "Debbie in the reception was also really friendly and welcoming on all my visits."
• "The ladies I spoke to on the phone on a number of occasions (Rachel and Debbie) were always very helpful and very professional."
• "Every member of staff I've dealt with has been friendly and professional."
• "All staff that I have had interactions with were extremely pleasant, whether that be over the phone, via email or in person."
• "The staff on the phone were excellent, helpful, informative and nothing was too much trouble."

Cons:

• "Not sure where to start on this one, but needless to say by the rating I am extremely disappointed."
• "No response from company owner."
• "At this point, I just took my business elsewhere."
• "Old lady at reception is pretty rude."
• "The receptionists are unknowledgeable, when asking for an update they said the didn't know what work had been done to my car."
• "No communication lied to about when it was going to be ready."
• "No response from MBW regarding corrosion issue with alloy wheel, or safety issue with washer jets."

Quality of Repair

Pros:

• "Work done is outstanding, wouldn’t know there had been any damage to the car!"
• "Stephen R done an excellent job replacing and painting the door on my Ford Fiesta you can’t even tell it was painted afterwards the colour match was exact perfect!!"
• "The work looks as new."
• "The standard of the repair was excellent, I can’t find fault with it."
• "The quality of the repair is first class, you can't tell it's had any work done."
• "The work carried out was absolutely perfect and the paint job is brilliant."
• "The finished work is wonderful, you can't even tell it was previously damaged."

Cons:

• "Painfully slow repair process!"
• "The diamond cut alloy repair has now started to corrode."
• "There was considerable orange peel texture on most areas of the wing paintwork."
• "Paint flaws, bad fitting panels, deep scratches, interior trim loose."
• "Orange peel paint finish in places, not what you would expect from a 'professional' body shop."
• "Car damaged whilst in their possession."
• "After being in a non-fault car accident my car came here for repairs, it took a month and a half to get booked in and once they had 'completed the repair', there were still scratches on the impact site and even on the brand new bumper they had installed."

Communication

Pros:

• "They picked up our vehicle and dropped off a courtesy car for us, and then kept us up to date with all the details and work being carried out throughout the process."
• "Very helpful and friendly service with regular text messages detailing progress of the repair."
• "I was kept up to date on the progress of my vehicle with regular text messages."
• "MBW kept me informed by text at every stage of the repair."
• "Keep you updated with text updates in the stages of repair."
• "Text updates throughout the process and whenever I called for further information the staff were always happy to help."
• "I was contacted by text on a regular basis with the progress on my car’s repair."

Cons:

• "Then I receive SMS saying they are waiting for a part, and then the journey through the repair stopped."
• "Only problem was I had to wait about 8 weeks to take it in due to workload then it took 4 weeks to complete."
• "Still waiting for a response from the owner!"
• "By the looks of it they take on more work than they can handle, would not recommend, unless they don’t mind waiting nearly 3 months."
• "Overall a very bad unprofessional experience with severe lack of attention to detail."
• "Car eventually came back (they didn’t need the part they were waiting over a month for in the end), car was so dirty I couldn’t check it, was this a ploy?"
• "Very disappointing indeed!!!!!!!!!!"

Convenience

Pros:

• "Helped me out a lot by picking up and dropping off my car after repair."
• "Really happy with the service I received and even had my car delivered back to by Jason who was very polite, professional."
• "Had my car repaired here after another vehicle hit mine in the rear... Picked my vehicle up today and very pleased with the repairs."
• "Absolutely brilliant service from Stephen R, picking my car up for repair and dropping it off, it's come back like new."
• "Damaged vehicle was promptly collected and a courtesy car given for the duration of the repair."
• "The courtesy car was clean and modern."
• "Debbie was so helpful, Courtesy car was an added bonus."

Cons:

• "Courtesy car provided was poor petrol polo they had my SUV only option given was this car or Citroen c1."
• "Work took longer than I expected but I had a courtesy car until the work was completed so I wasn’t concerned."
• "Delay after delay."
• "Car went in at the end of July with a bent axel on left hand side, nearly 3 months in the garage awaiting to be fixed."
• "Plastic trim around bulkhead under bonnet has now fallen off!"
• "Further polishing was required by myself to bring the paintwork to a good standard."
• "The process was lengthy, to getting an estimate to getting the repair done."

Recommendation

Pros:

• "I'd highly recommend them to any of my family and friends."
• "I would recommend this company."
• "I am happy to recommend Motor Bodies Widnes."
• "I would highly recommend Motor Bodies Widnes and wouldnt hesitate to returning in future If I needed any repairs."
• "Would recommend them to anyone seeking a first class repair."
• "Would definitely recommend."
• "I would highly recommend, thank you Motor Bodies Widnes."

Cons:

• "Would not recommend."
• "Whilst my experience wasn't perfect I think I'd still recommend them."
• "I shall not be returning to find out."
• "Would not hesitate to recommend."
• "Overall a very bad unprofessional experience with severe lack of attention to detail."
• "I would not want this experience to happen to anyone else !"
• "AVOID"