Shirley Garage Services Reviews Summary

Customer Service

Pros:

• "The whole team is very professional and friendly."
• "The man at the reception was really nice and friendly, they have a very nice waiting area for customers too."
• "Ian was quick to answer the phone call, very polite, helpful and gave us realistic feedback of his existing commitments and expected repair time while saying he would do his best to help."
• "Fantastic customer service. The work was done promptly and everything was explained fully."
• "Such friendly, personal service and good quality work, completed for a reasonable price, is what we all seek but rarely find."
• "Friendly, helpful and informative, no hard sell, no patronizing attitude as you still sometimes get as a female car owner."
• "Customer service is great as well, the guys were really friendly and they explained to me everything."

Cons:

• "I went there and they were shockingly rude, dishonest and incompetent. AVOID"
• "Shirley Garage Services were very quick to blame everyone else of the damaged wheel nuts which we found unprofessional."
• "Only complaint would be they wouldn't call when they said they would. So had to follow up every time."
• "Accidentally stopped here looking for another place and got nothing but attitude as to why I had confused their garage for one with a different name."
• "One of the worst garages I have been. Do not leave your car there, more damage than profit, completely waste of time, stay away!"

Honesty and Trustworthiness

Pros:

• "They could've easily overcharged me for work done, but when I came to collect my car the price was actually less than we previously agreed because they told me it took them less time!"
• "Ian and the guys have always been very helpful. Their pricing is very reasonable. But above all, they're the most honest bunch of mechanics I've ever met."
• "The most honest and decent garage in Southampton."
• "These guys really know there stuff, there service is outstanding, pricing is extremely competitive, there honest, reliable & you cannot fault them."
• "This garage definitely isn't after any unnecessary work! Or charging you any more than is needed."
• "Always helpful and will always contact you and offer the best advice without overcharging."
• "Its hard to find a garage that doesn't go out of their way to find faults that dont really exist just to extort money out of you."

Cons:

• "After they informed us of the brake pads needing doing they put the van through the MOT and it passed with no advisory’s or any mention about the brake pads so seems it was a money making tactic."
• "31 5* reviews?! All from people with no profile pic and who have only written I review ever! Absolute scammers! Do you REALLY want them to fix your car?"

Quality of Work

Pros:

• "I am using Shirley Garage Services since 2015 and I've been always 100% happy with the work they've done."
• "Been using Shirley Garage since 2001 for all repairs, servicing & MOT's of any car I have owned."
• "I’ve used this garage many times, I’ve always been beyond happy and grateful for their help."
• "The best garage in Southampton. efficient mechanics, respectful and cheerful and the price compared to others is the best."
• "Absolutely amazing service another gareg said it needed loads of work doing took it to Shirley garage and they advised me there was nothing wrong with the car."
• "The guys at the garage are extremely polite, efficient and professional."
• "These guys, went above and beyond to assist my Daughter, when her cars engine blew up and further assisted her by inspecting and reporting on her new replacement car."

Cons:

• "Most of mechanics have no idea what they are doing, some young people employed there without minimum respect to costumers."
• "On collection Shirley Garage Services failed to inform us that one of the alloy wheels on our vehicle had been damaged by their member of staff."
• "Booked car in as had engine management light on, got told it would take an hour to find fault and would give me a call when done..2 hours went by and no call."
• "took my car in for a full service and mot, and find out they left my oil cap off they admitted it was there fault and it had a grinding noise after breaks had been done."

Value for Money

Pros:

• "I am delighted not only with the quality of the work but also with the very reasonable bill."
• "I went there with a Toyota yaris and I failed the MOT first for understandable reasons. They gave me brand new tyres for very reasonable price."
• "The price for sorting it out was extremely reasonable."
• "A lot of garages probably wouldn't have bothered with grinding up and welding an old car but these guys did and at a very reasonable price."
• "Very fair prices, always good advise and absolutely friendly people."
• "These guys are 100% reliable, honest and fast with unbelievably good deals on prices."
• "Quality for money and honest prices!"

Cons:

• "The service I received was friendly, efficient and professional."