Halfords Autocentre Halifax Reviews Summary

Customer Service Experience

Pros:

• "Adam who served me has exceptional customer service, very polite and patient person who made the process a lot more comfortable."
• "The staff were knowledgeable and friendly, making the process quick and efficient."
• "Staff were so helpful - I called up near closing time and then without hesitation told me to head down to be checked."
• "Fantastic Service from the team at Halfords Servicing Centre."
• "Colleagues are very knowledgeable, friendly and truthful."
• "Great customer service! Fantastic to see social distancing measures in place and being used correctly I felt safe whilst inside."
• "Absolutely wonderful the staff were really helpful and friendly, they acknowledged us straight away and dealt with us promptly."
• "Very polite and helpful staff, all products labelled up and organised well so very easy to find what you're looking for."

Cons:

• "Appalling customer service. Rude staff."
• "When I returned at the rescheduled time to discuss the confusion, the response from the manager was not just unhelpful but outright hostile."
• "Manager Rob spoke to me in arrogant and condescending language, which made me feeling upset, inadequate and utterly shocked."
• "Broke down after getting home. Has been knackered since and now involved in an accident! Don’t do half a job because I’m a woman."
• "Very poor knowledge of the problem, fitted an expensive part, did not cure the issue still charged my warranty company for the parts."
• "Staff were rude and i feel would have treated me differently if i was older or a male rather than a young female."
• "The complaint was escalated and Halfords Customer Service department got involved and whilst they were slightly more cheery, the best they would offer was a £20 gift voucher."
• "Unfortunately Halfords broke the wheel lock nut while replacing my tyres. They were unable to get it off and told me I had to collect the car and find somewhere else to remove the wheel lock nut."

Quality of Service

Pros:

• "Thank you for going the extra mile 👍 Daryl"
• "My car is running great! Very happy customer!"
• "I recently visited the Halfords Autocentre MOT Centre for my car's MOT and was very impressed with the service."
• "A great place to sort out any car issues."
• "Nice polite staff. Good prices. Honest place, I didn't get messed around."
• "Although I arrived expecting a puncture repair on spot. Am pretty sure this is advertised."
• "Used the Halifax garage 3 times for different issues (brake pads, tyre and sensors). Staff were really helpful, especially Adam who pulled out all the stops."
• "Had a puncture that could not be repaired. Replaced the tyre in quick time considering they were extra busy they did their best to fit me in."

Cons:

• "Motorhome left for MOT and Service. Broke down after getting home. Has been knackered since and now involved In an accident!"
• "I rung asking about power steering fluid and if they could look at it. The guy said that my car doesn't have fluid and it was going to cost me £700/£800 for a part my car didn't even need."
• "When I checked on what was fitted I found an own brand battery that according to Halfords was not suitable for my vehicle and would have been £30 cheaper."
• "The Bad: On the 12th of September, my wife took her car to Rochdale Autocentre after we discovered a hole in the exhaust back box."
• "Couldn't quote for a simple brake pad and disk replacement. Insisted had to be booked in for an inspection first."
• "I will never use Halfords again. Oil level 3 times over limit, overfill, which in turn broke the oil sensor."
• "Waste of money, and total con artists Area and regional managers tell them to sell stuff, that isn't needed. Profit over customer welfare and satisfaction."
• "Abysmal service.. booked in for 11am waited until 13.15 before they took my vehicle into workshop then waited another 45mins until they decided to open the bonnet."