Halfords Autocentre Witney Reviews Summary

Booking and Appointments

Pros:

• "Very easy to deal with and prices are fair."
• "Staff were incredibly friendly and accommodating of my Fiat with a missing door handle."
• "Booked in for a Dpf flush. Easy to book."
• "All went well with my recent MOT at Halfords."

Cons:

• "Took my colleagues car in for an Oxygen sensor to be replaced, booked appointment 10 days ago, wasted visit as no parts."
• "Twice now I’ve booked for something to be done with them online - twice they have called me to say their online system made a mistake."
• "Never used them before and won't be using them again. Booked a 10.30 time slot for 2 new tyres to be told it could be 2hrs."
• "Ordered a tyre on the Friday morning, to be fitted on Tuesday morning, only to take the car there to find that the tyre had NOT arrived."

Customer Service

Pros:

• "Reception staff are lovely and I found everyone more than happy to answer questions."
• "Friendly staff, but the quote to change a leaking rear shock absorber was £900."
• "Friendly and helpful team, always greeted with a smile at the desk."
• "Excellent experience! I've booked an appointment for an MOT via their website."

Cons:

• "Pretty rubbish. You can book online for various services but they usually ring you the next day or on the actual day to cancel."
• "Cancelled my MOT the day before it was due for the test and all they said is you can get a refund no offer or help to get another MOT booked."
• "Went to Halfords witney for a MOT and Service. The didn’t MOT on the correct day due to the computers being down."
• "I used to go here all the time as I was treated well as a regular customer. On the last visit the lady behind the counter was so rude."

Quality of Work

Pros:

• "The did my MOT great, parked in the driveway, left again to try and go fix the problem after failing."
• "Amazing experience - fair price considering last minute booking."
• "Had front brakes and discs replaced following a free brake check."
• "Excellent service and prices very competitive."

Cons:

• "Very poor, again. Wasted morning. They say they’ll call me when they’ve chased up authorisation…"
• "On collection the tyres were left in a mess, I have never experienced this when having tyres replaced."
• "The MOT was carried out in the allotted time without issue and the staff were friendly and helpful."
• "Took my car to them to have it MOT'd. One of the previous workshops I took it to told me I'm going to need to pay around 400 to get it sorted, Halfords said they couldn't find anything that needed repair work."