Sainsbury's Reviews Summary

Staff and Customer Service

Pros:

• "Always well stocked shelves and helpful staff."
• "Staff are friendly and efficient and there's hardly ever a queue to pay."
• "The checkout supervisor was very slow but pleasant and professional."
• "Really good selection of items at good prices including the non-food side. Staff are friendly and helpful and there are plenty of them."
• "Convenient like the checkout staff."
• "Visited just after 7am to avoid as many people as possible. The store was lovely and quiet, shelves well stocked and plenty of staff."
• "Staff nice and friendly. Produce is good."
• "Our first visit and very impressed with the friendly and helpful service from Claire W."

Cons:

• "Staff are never particularly friendly or helpful."
• "The wait at the checkout was extremely long."
• "I actually think Sainsbury's have employed human sloths they all move that slow."
• "Only ever 1 or 2 checkouts open while everyone else is herded onto the self Check outs."
• "Appalling shop, 2 checkouts open and massive lines of people waiting to pay, staff rude."
• "Terrible experience in store. If you are vulnerable, you are not welcome in Sainsbury."
• "The most horrible experience in my life. The cashier was so rude and paranoid."
• "I have made several visits to this store whilst visiting and have found some staff surprisingly unhelpful."

Store Layout and Navigation

Pros:

• "Always clean, good range of food."
• "Typical Sainsburys local. Clean and nicely laid out."
• "The store itself however was rather littered by trolleys driven by staff stocking shelves."
• "Really nice supermarket. Easy to navigate and plenty of space to move around."
• "Good location. Well stocked store with good range of clothes and household items."
• "A good selection of ladies clothing. Disappointed that we could not try garments at the store for size & shape."
• "A very very bad smell in the store today. I asked a staff member what the bad smell was he said the drains were block..."
• "The store is big and you can get what you need, but the coffee shop is a real star."

Cons:

• "A large store that probably has most things you need, but the layout is odd, and finding certain items can be a chore."
• "The store itself however was rather littered by trolleys driven by staff stocking shelves."
• "Lighting dark in the middle of the store, and don't like the huge racking system."
• "Disappointed with the vegetables and fruit and lack of cereal."
• "Very convenient store, early shoppers aware, most of the indoor counters don't open till 9. Let down is the in-house bakery, never enough fresh bread or rolls."
• "Handy position, near Ferndown and just off the A31. It also has a boots store in the complex. Very good range of food, clothing, wines and spirits and kitchen ware."
• "Not at all happy about the new layout that they have done."
• "A supermarket with very little on its shelves. Ok no toilet rolls or pasta expected. Yes it has some building work but that many shelves and chillers empty."

Product Availability and Quality

Pros:

• "Excellent car parking and a good sized store with bakery , hot food clothing, household etc. The shelves aren't well stocked but meat selection is still good."
• "Really good selection of items at good prices including the non-food side."
• "Plenty of parking. Convenient location makes shopping here...well, convenient 😃."
• "A decent Sainsbury's store with plenty of space. Not as big a range as others despite its size but usually has what I need."
• "I am one very happy customer! I was not a regular at Sainsbury's but I done my weekly shopping today. All fruit and veg were fresh, tidy and competitively priced."
• "I bought nice birthday cards and gifts. Unfortunately they did not stock ready rolled fondant icing. I needed for a birthday cake. Will just do my own icing."
• "Good access on the outskirts of Ferdown. Recent refurb increased sakes floor and they have a great range of products."
• "The store is big and you can get what you need, but the coffee shop is a real star."

Cons:

• "went in on Monday around 745 - the produce aisle was very dirty and produce all over the floor....."
• "Disappointed with the vegetables and fruit and lack of cereal ...oranges go rotten after 4 days and two trips to find my dad's favourite cereal left me without any."
• "Tried to get through on the phone but it said it couldn't help with what I asked for and then it hung up."
• "There are very few items price matched to Lidl or Aldi and they remain more expensive than Tesco."
• "First time I have been there. It was late evening and the shelves were a little low but you could see the staff filling as fast as possible."
• "Major out of town supermarket with plenty of free parking. Has a Timpsons keys & shoe repair booth outside and a Boots Pharmacy inside. There is also an associated Sainsburys petrol station."
• "Fed up with this place, never enough stock on certain items, there store makeover is still not complete, in all honesty its a bit of a shambles."
• "A supermarket with very little on its shelves. Ok no toilet rolls or pasta expected. Yes it has some building work but that many shelves and chillers empty."

Pricing and Value

Pros:

• "Good petrol station, easy to access from store and road, sensible priced petrol."
• "The prices appear to be coming down and the veg was price matched to the German discounter over the road."
• "Quality, reasonable prices under present restrictions, excellent staff service."
• "Good store and staff always helpful and friendly. Would have given 5 stars but the area around the trolleys always has a lot of rubbish i.e. receipts, used face masks lying around"
• "A huge range of products. One of the biggest supermarkets in the area. The Cafe is reasonably priced and there is a fair selection of household items."
• "Good size supermarket not too busy. Wide range of food items, a fair bit of clothing but not very much in the way home probably because of Argos."
• "Great produce and large free car park. Just got last Christmas food and drink in, plenty of good stuff here. This is my local store. A few inshore changes incorporating Boots, and a new cafe."
• "Great. Everything I need. Friendly staff except from the old trolly guy. Hes miserable and snatched my trolly of me and slammed it to the side of the trolley rack."

Cons:

• "But today I didn't have my nectar card in my purse and for that mistake my shopping came to an extra £12 which in a cost of living time is so unfair."
• "Prices are high but so is everywhere else."
• "Finding the prison like approach to shoppers when using self serve a reason not to shop at Sainsbury’s ferndown."
• "Very big Sainsbury and is next door to Boots. Has Tu clothing, home and Garden, deli counter, petrol station, car wash, toilets and of course food and drink. Sadly branded goods are seriously over priced."
• "There are very few items price matched to Lidl or Aldi and they remain more expensive than Tesco."
• "Sainsbury's Castlepoint same items £4 cheaper... Than Sainsbury's Ferndown... Sainsbury's rip their customers off just like Tesco.... When will people stop paying for convenience."
• "Did you know Sainsburys is so cheap they only half fill their christmas spice candles up. Yes thats right, their expensive Christmas spice candles are only filled half way with christmas candle wax and halfway with cheap tealight wax."
• "It a supermarket where you can buy lots of stuff like food and clothing. And the attached petrol station is expensive but one of the less expensive in the area."