Cineworld Cinema Cheltenham Reviews Summary

Screening Experience

Pros:

• "Similar to the one in Gloucester but benefit of IMAX screen!"
• "Electric reclining seats with a table and cup holder were spot on."
• "Movie played without technical issues and the cinema was clean tho."
• "I love 4DX, it is expensive, but well worth the fun!"
• "Cineworld Newport is fantastic. really good large panoramic screens, sound is fantastic and tickets are a reasonable price."
• "The cinema of choice in Cheltenham; nice and new, it's a good place to go and watch a movie."
• "A great cinema with many ways to watch from regular 2d films in great seats."

Cons:

• "The only downside is the lack of clarity of pricing."
• "The screen was scratched."
• "Unfortunately the projector was slightly out of focus, something that myself and my friends all noticed."
• "Sound was far too loud to the point that we left half way through."
• "Refused my 17 year old daughter entry to Cert.15 film despite being with her parents."
• "Tried 4DX before and not for me, it may have just been the film I watched but the chairs moved around in a way that did not correlate with what was happening on screen."
• "What a disappointment. The Imax screen is smaller than what most new cinemas have as standard, the 3D movie we saw had severe motion blur, and the sound was far too loud."

Facilities and Accessibility

Pros:

• "All you can eat food with soft & hot drinks."
• "The manager explained that they are able to accept images of, or actual, photo ID to evidence ages for young people aged 15-18 years old who do not have student ID cards."
• "Had an unlimited card for a while now, the website has always been easy to use and booking tickets is always easy."
• "We did to VIP experience which we really enjoyed. Plenty of hot food including pizza, fajitas and another pasta dish."
• "Now a great cinema after getting the refurbishment it desperately needed."
• "Very cool as lobby entices you in and then you get to enjoy cina in a magnificent way."
• "The theatre is SO comfortable! You can take nachos, pop corn.or hot dogs into the cinema, and drinks."

Cons:

• "The lift is a little bit on the small side for more modern day wheelchairs. Disabled toilets are adequate."
• "Food is a bit over priced (especially the bags of sweets which you can get for £1 anywhere else, but are sold here for over £3)."
• "It's all starting to look and feel a bit tired and rundown now and could really do with a bit of a refurbishment."
• "A bit pricey."
• "Expensive even at pensioner rates and why do you have to add a booking fee? You don't do anything!"
• "Please clean the new seats though. They show the grease and grub much more."
• "The toilets were disgusting and way too small for the size of the cinema."

Customer Service

Pros:

• "Get a Cineworld unlimited card! It's the best! Unlimited movies and 10% (I think) off your concessions for less than £20 per month!"
• "The manager was lovely and respectful and understood our situation apologising for the extended journey we had and for our frustration of the bad cleaning service, offering us free tickets as a sign of their regrets and apology."
• "Went for 4DX and the place was amazing!!"
• "Nice, clean, and the staff is very helpful and polite."
• "i thought the staff were helpful and so polite they had all the info that we asked for."
• "Staff are polite, professional and knowledgeable on movies that are showing."
• "Courteous friendly staff and reasonable prices."

Cons:

• "Staff are generally rude and unfriendly."
• "Poor service."
• "Filthy theatre, not cleaned before viewing. Complaints about people making noise and vaping go unheard."
• "Horrible staff. We had a service dog and we ASKED before if we could bring our TINY dog, the staff (bryn) lied about my dog saying he was wondering around."
• "Truly awful experience last week. Had to move screens/seats 4 times due to a problem with online booking system and incompetent staff."
• "Please don't waste your time or money going hear the they allow people during the film to talk, smoke vapes and were no t-shirts and when telling the staff about it they didt do anything."
• "Tina then told us to go upstairs for a refund very rudely with a not bothered attitude."

Value for Money

Pros:

• "Cineworld offers unlimited movie passes, allowing you to see as many movies as you want for a flat monthly fee."
• "The ticket prices are reasonable and there are a few different discounts available too, including for students."
• "Good value when used with 'meerkat movies'."
• "The ticket prices are pretty good too."
• "This 60s style cinema is a little gem 💎. Cheap tickets and food, friendly staff."
• "The unlimited card is good value for money too."
• "I have a cineworld unlimited card for just under £20 and I can really see any film anytime and as many times I want."

Cons:

• "The app is now much easier to use, but I kept being told I was not in the right area to book my unlimited ticket, at £4.80 for the uplift."
• "Just really expensive to park £12.50 as I parked in the ncp opposite and had a meal prior to the showing."
• "Food and drink is overpriced."
• "The snacks are very expensive and unless desperate it is suggested you take your own."
• "We paid £21 for 2 slushies and 2 small pick and mix bags for the kids."
• "£15 for a single ticket is nonsense, and a 75p booking charge PER TICKET for booking in advance?!"
• "Very expensive iMax screen."