Johnsons Fleet Services Reviews Summary

Customer Service

Pros:

• "The whole process was extremely easy and the people I dealt with are impressive."
• "Great communication and all my questions got a response in no time."
• "Right from the very beginning Jane was very welcoming, informative and knowledgeable."
• "Any questions I raised were answered and also responded to in a very timely manner."
• "Fantastic service! I had great communications and updates all the way through the order process."
• "Angela's attention to detail with all of the paperwork was impressive!"
• "I received the vehicle yesterday. They made the experience of buying through them very easy."
• "Great service from start to finish. Clear up front pricing and explanation of options and timescales."

Cons:

• "Absolutely shocking customer service. Waited 6 months for a brand new car."
• "Had to call and email every day but couldn’t even make the call to book me into a main dealer."
• "Leased a brand new vehicle, came with numerous scratches, interior and exterior."
• "Had to insist mileage should not be on me for transporter pick-up to get repaired."
• "Even transport driver was shocked. Still waiting for second repairs to be arranged."

Delivery Process

Pros:

• "Delivery from Tom was impeccable, very polite and very helpful in explaining all of the new gadgets."
• "Sean carried out a thorough and professional handover, I was very impressed."
• "Tom who delivered my Tiguan last week. What a great team and brilliant customer service."
• "The driver showed me around the car and basic instructions, the car was very competitively priced."
• "Really nice guy that delivered it, took time to talk through the features."
• "Sean who delivered the car couldn't have been more helpful."
• "Car was delivered in clean condition and the delivery driver demonstrated the car controls upon delivery."
• "Car delivered by transporter by pleasant driver in great condition, car not driver 😂😂."

Cons:

• "Turned up covered in bird muck dead flies and dust. Interior damaged."
• "Several default signs on the dash board. They took no care or responsibility."
• "Cars tyres looked like they'd been taken through the Sahara desert. Interior had mud on panels and carpets."
• "Scratches on panels around gear box. Delivered back to me with areas still damaged."
• "Not minor but actual deep scratches all the way through."