Little Dessert Shop West Bromwich Reviews Summary

Customer Service

Pros:

• "The manager and staffs are friendly and helpful."
• "The staff are very friendly and do their absolute best to satisfy customers."
• "Ali made me and my family feel welcome and comfortable in this lovely establishment."
• "The workers were welcoming and took acknowledgement of a nut allergy."
• "The service was really great- the guy behind the till was extremely nice and helpful and the Lady who served us was lovely as well."
• "Waitress IMAAN was working her first day on trial and was amazing, wonderful customer service skills and great smile."
• "Manager Ali was very friendly and helpful. Neelam served me with a smile and was very helpful."

Cons:

• "Avoid if you're not looking for your evening to be ruined."
• "Most awful service ever. Ordered 8 desserts and 8 drinks. The drinks didn't come until after the desserts."
• "Poor customer service, rude staff, missed items off my order."
• "The management in this place I don’t know what has happened but they are very rude."
• "The waitress who was assigned to serve us was very rude, had an attitude problem & looked like she'd rather be anywhere else."
• "Terrible customer service. The place was near enough empty but we waited over 30 mins for our food."
• "Customer service is terrible, staff took over 45 minutes to prepare and make one pancake."

Food Quality

Pros:

• "The strawberry waffle was perfectly cooked with a crispy exterior and a fluffy interior."
• "It was very tasty too."
• "We had great chocolate desserts and drinks, and a very relax time here."
• "The waffles and crepes were amazing good quality."
• "The food was lovely as well as the hygiene."
• "Delicious desserts and very nice presentation."
• "We ordered crepes and a waffle, they were both really tasty."

Cons:

• "Desserts nice not amazing though."
• "I can confirm that I got food poisoning from this disgusting place."
• "Cookie dough was really thin and cold."
• "So I ordered a cookie dough which arrived undercooked. It was a blob of mush basically."
• "Even standard ice cream is all crystalised & not even smooth."
• "Both of the waffles i ordered ended up being burnt and hard."
• "Incorrect items delivered & none of the desserts are fresh."

Management

Pros:

• "The manager Ali made a point of greeting us."
• "The manager (I believe his name was Ali) was very friendly and accommodating for us."
• "Manager Ali was very polite and helpful, great customer service."
• "The staff are super helpful especially the manager Liza who also expertly prepared our desserts."
• "The manager Ali was very personable too and asked us personally about the food and service."
• "Ali made us feel really welcome."
• "Ali(the manager of West Brom) was very well presented and had very good customer skills."

Cons:

• "Absolutely ridiculous that a company can’t run without the manager there."
• "The manager needs training on customer service and people skills."
• "The management in this place I don’t know what has happened but they are very rude."
• "The Menegment is ridiculous, they don’t know how to run a Bussines."
• "The manager was so rude."
• "Now said 'manager' clearly has zero idea of how to treat customers."
• "Service is slow and some of staff are rude. The manager Ali is very obnoxious."

Hygiene

Pros:

• "The place has been done up to a good standard however regular upkeep of the place needs to be completed to maintain the look of the place."
• "The atmosphere was cozy and inviting, and I immediately knew that I was in for a treat."
• "Interior design is also lovely."
• "The food was lovely as well as the hygiene."
• "Place was very clean and all staff were wearing aprons and hairnets."
• "The atmosphere is calm."
• "The venue itself has plenty of space and was very nicely decorated with comfy seats and separate area for couples etc."

Cons:

• "It was cash only but when it came to payment, they did not have change?"
• "On my last bite there was hair!"
• "The spoons given were still dirty and we had to ask them twice for them to give us one that was clean."
• "The windows need a good clean."
• "I had came in today and the hygiene was awful."
• "The floor was scattered with food and the tables were sticky."
• "Toilets omg! no running water tap hanging off the wall, no soap, toilet roll holder broken."

Value for Money

Pros:

• "The portions been generous and prices were reasonable."
• "Prices are slightly steep for the deserts and drinks but that is not a negative considering the desserts were really nice."
• "Bit expensive for dessert compared to others but it’s still reasonably priced."
• "Always happy with my dessert, portions are good, quality of food is good."

Cons:

• "I was charged an extra £1.50 for the cookie dough only to be told that the cheaper price is for half the amount and is actually for the takeaway menu and this was the fault of......you guessed it HEAD OFFICE."
• "Ordered 25 pounds worth of dessert (2x Cookie Dough, 1 Cheesecake) to receive two drinks worth £7."
• "I only ordered a milkshake & a cookie dough and it cost nearly £20 through Uber eats."
• "Prices are very expensive and not fair at all."
• "2 desserts 2 drinks £17!"
• "Prices and portions were actually ridiculous."
• "Would not recommend. Multiple complaints have and still are being made over the restaurant food my multiple customers."