Orwell Motorcycles Ltd Reviews Summary

Customer Service

Pros:

• "Excellent customer service from start to finish."
• "Professional and helpful and made the purchase and trade in an enjoyable experience."
• "The guys have made us feel most welcome and part of the Orwell family."
• "Everyone at Orwell have been brilliant from start to finish with test rides, helping me decide to buy a beautiful Kawasaki Ninja 1000SX, and setting me up."
• "Fantastic customer service! Down to earth, friendly and professional right across the store from sales to service."
• "Absolutely fantastic. The staff are excellent and are always eager to help."
• "The sales team and shop are great with a very knowledgeable staff."

Cons:

• "Nobody showed up, so I left feeling thoroughly disappointed and sad."
• "Really disappointed with my service. Came to service my own bike following a service by Orwell’s. I already had concerns when the bike was returned to me way overfilled with oil."
• "Unfortunately my ZX10R has just been written off and as I’ve bought from Orwell’s before, and used their service /parts department I thought I’d use them again. I did try and use them again for a new bike but was completely ignored as I stood in the showroom."
• "Booked a service and a new tyre for my GTR, over the internet whilst on lockdown. Turned up today and I was told it was not booked in!!"
• "I have been a customer for the last 13years but this particular year was not a good experience with my bike, being in for an MOT, not sure about using them again due to confidence which has not been a problem before, had no reply from them which is disappointing."
• "I was browsing the clothing for a few mins and was asked if I needed any help. This person was from bike sales, and so went to find someone to help me with clothing. Unfortunately there wasn't anyone available."
• "I make blatant mistakes, then they charge you with a lot of hours to pay because they don't know how to do it, they asked me to pay for 5 hours of labor to connect 8 wires to two rear lights."

Product Selection & Quality

Pros:

• "Orwell Motorcycles are main dealer for a some of the best motorbike brands and have a good selection of new and used machines."
• "Orwell’s has loads of great new and nearly new bikes, however we just needed a good 125 for my sons first bike, so weren’t going to be spending mega money."
• "Nice selection of good quality, low mileage bikes."
• "Loads of good bike care products, large range of clothing."
• "The dealership has a great selection of bikes and gear."
• "First class! A very good selection of superbly prepped new and used bikes on show."
• "Fantastic stock levels and well presented premises."

Cons:

• "Nice shop but has a lack of off road enduro bikes and motocross bikes and gear and should be open on Sunday for bikers to come on a ride out to and grab a bacon roll but isn't for some reason."
• "4 stars because not much of a choice for ladies clothing, shoes, helmets."

Staff & Service

Pros:

• "Very patient and nice bloke and we didn’t feel rushed at all."
• "Upon coming back for a second visit the next week I was shown around by Dale and he helped with no pressure to hone my choices."
• "Efficient and friendly."
• "Friendly staff that know exactly what they're talking about and don't waste your time."
• "Everyone was very helpful."
• "Paul Macaree is a great ambassador for their company, very knowledgeable of bikes and a good bloke to talk to."
• "Dale was excellent and friendly and made the whole experience awesome."

Cons:

• "I was getting updates and pictures on the run up to delivery of all the extras I had fitted too."
• "Have been waiting for 2 weeks to do MOT, but it wasn't a problem."