Heavenly Desserts Southampton Reviews Summary

Menu Variety

Pros:

• "Great menu, such great choices."
• "Nice place where you can find vegan and gluten-free waffles too."
• "Good selection of hot/cold drinks and also smoothie options."
• "This place will surely take care of your sweet tooth with a menu that has so many different types of food items."
• "Impressive selection of menus to choose from."
• "The menu is impressive and the choices are pretty hard to make."
• "The menu, solely dedicated to delectable desserts, left me spoiled for choice."
• "The menu is so good and extensive that we have planned to come back multiple times just to make sure we can try the majority of it!"

Cons:

• "The menu is really too too big to pretend that anything is fresh."
• "They did not have half the menu, they served my plate to another table and then had to make another for me."
• "From the beginning we didn't have good experience the lady threw the menus on the table then they took our orders, came back to say they don't have one of our order available."
• "Unfortunately, the food is not good to any standard."
• "Food come and on first impressions looked really good started to dig into it when in the middle of my ice cream I found a black hair!"
• "A table that was seated well after us had their orders taken, so my partner ended up going to the front and still no one gave him the time of day."
• "They concentrate on high quality eat-in desserts and they do not disappoint. No blue banana ice cream here, but top quality waffles and the like."
• "We went for a celebratory dessert. I got a new job. Served by a lovely young man Ben."

Service Quality

Pros:

• "This was the most amazing dessert experience I have ever had, the friendly staff member McKenzie was polite, happy and welcoming."
• "The service was warm and friendly, but plates weren't cleared quickly."
• "Freya the waitress is a very hardworking member of staff. She went extra miles for us."
• "The service guys are so helpful and they always have a smile on their face."
• "The breathtaking decor transports you to a celestial realm, with its opulent chandeliers and plush seating, creating an ambiance that befits the divine treats on offer."
• "The waiters have unnatural amount of patience. Absolute angles and the food was lovely."
• "Atmosphere is amazing, everything is affordable but the staff are the ones that make your evening."
• "Lovely atmosphere, lovely food and lovely customer service."

Cons:

• "The person who seated us was also quite unwelcoming, but our server was friendly."
• "Waitstaff can be hard to flag."
• "We ordered 2 items - milkcake and blueberry pudding to the waiter. Along with it requested for 4 glass of tap water. The water didnt come up for more than 10 mins."
• "My only down side is that we had to wait for a very long time and it wasn't so busy as also took very long time for the waitress to take our order or even pay attention to the people."
• "Service was lovely, even as it started getting busy - thank you Abdul, Jess and Jade!"
• "We were greeted nicely as soon as we arrived and I appreciated how careful they were with my food allergy."
• "Having always wanted to try this place I took the plunge and decided to treat myself to a quick drink."
• "Went on Sun 1st Oct for my daughter's birthday plus friends. We ordered in advance and they arrived to a beautiful table of treats plus birthday message."

Ambiance and Decor

Pros:

• "Inside the place is modern and makes it cosy with the lights and seats."
• "Perfect location for a quick sweet treat. Clean and stylish setup with rapid service."
• "The breathtaking decor transports you to a celestial realm, with its opulent chandeliers and plush seating."
• "Its beautiful inside, very nicely done, it has a real classy feel."
• "Lovely atmosphere, lovely food and lovely customer service."
• "The food was nice, interior designs looked elegant and clean."
• "Walked in on the off chance, and I was wow-ed. Stylish place, smartly dressed very friendly staff."
• "The food and drinks are absolutely heavenly! Plus they have an extensive vegan menu so there is no missing out."

Cons:

• "The atmosphere felt very uncomfortable."
• "The place even has a nice little place by the entrance inside for customers to take photos haha."
• "They have all sorts of other dessert on their menu which I'm really looking forward to try out in the coming days and weeks."
• "The food was nice, but it's expensive and the staff were inattentive."
• "The place is also falling apart and plastic flowers are on the tables!"
• "The food we were served tasted amazing, was fairly decent for its value, depending on what you’re getting."
• "I visited with two friends on a Saturday evening and we were less than impressed in all honesty."
• "The food was lovely and the place was gorgeous."