Heavenly Desserts Batley Reviews Summary

Customer Service

Pros:

• "Najeya, who was extremely friendly, polite and helpful."
• "Always treated with utmost Respect, the staff as always so friendly and supportive."
• "Our server Sabbah was also amazing too we will be back 100%."
• "Our waiter Hritik was incredibly attentive and made sure we had everything we needed."
• "Fantastic service by server Shaakira."
• "Served by Abbas, he was very polite and patient."
• "Our server Sabbah was kind and helpful."
• "Najeya! There is not enough words to describe how amazing this lady is at her job!"

Cons:

• "Complaint after complaint. Horrible service. will never go back!"
• "Both waffles were extremely crispy and dry but slathered with chocolate to cover the crispness."
• "Food was good, service was slow."
• "The desserts don’t match the aesthetically pleasing menu and the staff don’t actually know what’s meant to be included with individual dessert items."
• "By far the worst place I’ve ever went out to eat by a mile."
• "Salaam, after a long tired day with the family enjoying Eid."
• "Pathetic service from the older woman who almost shouted 'it's coming'."
• "Absolutely terrible service and waffle."

Food Quality

Pros:

• "I ordered a lotus biscoff cookie dough which was to die for."
• "The food was absolutely delicious and we were served really quickly."
• "Four of us tried four different desserts, all of which were really nice."
• "Lovely cosy and modern and the deserts are to die for!"
• "The desserts were delicious. My daughter thoroughly enjoyed her cookie dough."
• "The deserts are from heaven. Sweet and lovely and tasty."
• "Amazing food and delicious taste."
• "The Desserts me and my husband ordered were spectacular."

Cons:

• "Desserts are always good but too many small flies around the table."
• "Both waffles were extremely crispy and dry."
• "Waffles instead of the crepes we requested were delivered."
• "The warm fudge cake was served cold and was dry."
• "Would give zero rating if I could!"
• "Certainly not heavenly. £8.95 for a waffle which was supposed to be biscoff."
• "The baklava was the same ones from Asda they just warmed it up and topped it off with some syrup."
• "Ordered the Belgian choc and raspberry torte as it was buy one get one free and I have to say it was the most awful and disgusting dessert I have ever had."

Ambiance and Decor

Pros:

• "A beautifully decorated café on the top floor of the Batley Plaza."
• "Wow. What an amazing place. Lovely cosy and modern."
• "Fabulous deserts decent size portions. Stunning venue with outdoor balcony."
• "Oh my days. LOVE this place. As soon as you walk in, the smell of beautiful sweet desserts hits you."
• "Beautiful location and beautiful interior."
• "A lovely place to relax, tone down and have a delectable dessert."
• "Great tasting desserts! Robina served and looked after us very well!"
• "A nice place but portions are a bit small and pricey but staff are polite."

Cons:

• "Desserts are always good but too many small flies around the table."
• "Also has a nice balcony area with seating for an outdoor experience."
• "The only drawback is that everything should be delivered at once because upon started, we were still awaiting the arrival of the remainder."
• "I usually go to Heavenly Desserts in Bradford, but wanted to give the new Batley branch a try."
• "The worst experience I have had. Waited over 1 hour for a table."
• "Over all really disappointing, wouldn’t come back or waste my money."
• "Very poor hygiene levels."
• "The seating was great but the floors, the tables, the cutlery and the cups were so dirty."

Management and Staff Efficiency

Pros:

• "Everyday I pass in front of this great place."
• "Visited as a group of 4 this evening and ordered 2 cookie doughs and 2 waffles with chocolate strawberries."
• "The manager came over personally to ask how our experience was."
• "We went as a large party so had our table reserved."
• "The manager asked me to read the menu out to her."
• "The only reason my review isn't worse is because of the lovely staff member Rubina who made sure she went out of her way to ensure good service."
• "Nothing was too much trouble. This kind of service is what sets it apart from the other places."
• "The service from Leena was genuinely amazing… one of us has a dairy allergy and she was so attentive and really made us feel at ease."

Cons:

• "The staff don’t know what desserts aren’t available and only let you know once they take your order."
• "However there was no apology from the manager whilst paying."
• "The only drawback is that everything should be delivered at once because upon started, we were still awaiting the arrival of the remainder."
• "I had to turn to ask how long it was going to take and the senior member of staff didn’t even bother to apologize about the mishap."
• "Staff need retraining."
• "I was charged approximately £4 too much I asked why to be told it’s the computer as added it up wrong I cannot change it!"
• "The worst experience I have had. Waited over 1 hour for a table."
• "One of the worst places I've been, appalling customer service from the beginning."