CeX Reviews Summary

Customer Service

Pros:

• "These guys are just so friendly and professional."
• "Staff were very friendly and helpful (which noting they were short staffed due to illnesses) which was really nice to see."
• "Hands down the best customer service I have ever experienced."
• "The staff were very friendly and polite."
• "The staff member who helped me (Ben Y at the Horsefair Bristol) was fast efficient and knowledgeable."
• "Staff are friendly and helpful."
• "The staff in this store were super helpful and brilliant, after the website/head office let me down these guys really made up for it."

Cons:

• "Mis informed at point of purchase about refund policy."
• "Awful customer service, unhelpful, was told incorrect information."
• "Worst customer service in the world and worst managed store i have ever seen in my life."
• "Awful customer service."
• "Not even worth the 1 star, all staff here are slow with no sense of customer service."
• "Shocking service, Stood at till waiting to buy, while staff chatting to each other, didn’t even acknowledge me."
• "Never in my life will i ever set foot in these disgusting stores... Horrible staff, horrible service !!!!"

Store Experience

Pros:

• "Nice clean, well organised store that's easy to navigate."
• "I used there 'drop and pay online service' really easy to use."
• "Good trade-in prices and a decent selection of used games."
• "The store was clean and tidy and well laid out."
• "Always loved the concept of CeX. It's totally useful for abandoned gadgets."
• "Good store layout, a range of products."
• "Love this shop. Massive selection of DVDs to choose from!"

Cons:

• "If you asked me to re-alphabetize their entire store I would still be able to do it in less time than it appears to take to serve a single customer in this store."
• "Queue can be slow when buying but understandable as they need to find the games and products as well as it being a busy store."
• "Bit of a wait, there were lots of staff milling about, but none acknowledging the queue of customers."
• "I went to go and sell a PlayStation 5 and after waiting a very long time an inexperienced member of staff dealt with me."
• "The place is grubby and dark and not at all welcoming."
• "This is the place to go if you want the following:... to stand in a shop that actually just stinks of smoke as they have the door wide open with smokers outside."
• "Too loud, too smelly, too expensive."

Pricing and Value

Pros:

• "Basically a gamers paradise! games priced at a very affordable rate, great collection of memorabilia consoles devices accessories."
• "Some reasonably priced CDs, DVDs, and second hand games."
• "Relatively cheap games and DVD's to buy but they do stiff you If you are looking to sell."
• "CEX gave me a very fair price for my surplus electronic equipment, and the cash was in my wallet PRONTO!"
• "A great shop that gives discounts on new games when you trade in your old ones!"
• "Great if you're still looking for older game platforms like Nintendo, gameboy and Xbox 360. Prices are reasonable but check the quality of the goods if you're buying."
• "My son found exactly what he was looking for and at a reasonable price."