Samsung Experience Store Reviews Summary

Customer Service

Pros:

• "I just wanted to say how excellent his customer service skills are."
• "The guys were AMAZING and managed to repair my phone at such short notice."
• "Great staff who went above and beyond to ensure my new phone was ready to use there and then."
• "Attended today to have my galaxy fold screen protector replaced, only took about 10 minutes and everyone was very nice and professional."
• "Outstanding service from Gio, Tyler and Luca."
• "Really impressed with Andre when taking my phone in for a warranty repair. Polite, efficient and knowledgeable."
• "The staff here are great and extremely knowledgeable."
• "Excellent knowledgeable staff no pressure selling all Samsung products to see feel and use."

Cons:

• "Sales service is great. Aftersale service is very poor."
• "The area manager clearly can't do math or deal with clients very well."
• "The manager came over and told me we couldn't take photos as it was private property."
• "THIS STORE DOES NOT EVEN DESERVE ONE STAR!!! Had very bad experience in the store."
• "Awful customer service from Dan today. We were 7 minutes late for a booked appointment due to bad traffic and were told there was no way we could be seen."
• "SamsungUK had the most appalling customer services when we went to buy two watches from @SamsungUK bristol."
• "Denied a screen replacement on a Galaxy Z Fold 4 despite the phone being 4 months old."
• "Empty response from Samsung below."

Product Knowledge and Availability

Pros:

• "Went in store yesterday to buy new tab for myself and was looked after by a guy named Corey. He was the most helpful and explained everything step by step about laptops and tabs."
• "The staff welcomed us in and showed us around all the latest releases."
• "Excellent knowledgeable staff no pressure selling all Samsung products to see feel and use."

Cons:

• "Purchased a case cover for my new Flip 5 and a screen protector as well. When I asked if they can install the screen protector, they said they don't do it."
• "I am the owner of a Tablet 8 Ultra, a Fold 4 (for my wife), a Flip 4 (for my daughter), and a brand new Fold 5 for myself. I came in to inquire about a cover for my tablet. I left with a sense of guilt because I have a Tablet 8, not the new 9."
• "I recently experienced an attempted scam which resulted in upsetting abuse and having my 'phone totally blocked and made useless."
• "Denied a screen replacement on a Galaxy Z Fold 4 despite the phone being 4 months old and having 24 months manufacture warranty."
• "SamsungUK had the most appalling customer services when we went to buy two watches from @SamsungUK bristol."
• "I bought a brand new Samsung tablet and the sd card got stuck inside. The support couldn't help me with anything but telling me to return the tablet and give up on my SD card."

Store Experience

Pros:

• "Beautifully laid out store, where you can gain a hands-on experience of your next Samsung phone, pad, computer, or other Samsung items."
• "This place doesn't fair so well on Google reviews but I want to add my experience of the store."
• "The store wasn't particularly busy, which was emphasised by the fact a few members of staff were messing around with a bottle of hand sanitiser, so there was no excuse whatsoever for this customer neglect."
• "Great service and repair centre, booked an appointment online through Samsung UK at my convenience."

Cons:

• "I thought she might give him some time and a little chat and maybe a brochure or two but she walked away without another word."
• "Been forced to come into this store a couple of times due to my products having problems."
• "Beautiful products, absolutely shocking service if you have the misfortune to have a problem."
• "Absolutely terrible service from a "technician" who had zero training to repair my item."
• "Very poor experience at this Samsung Store. It's the first time I've had an issue with a Samsung product and never realised the issues they have getting hold of their own parts to repair devices still under warranty."
• "Absolutely useless. Arrived for a book appointment, and was promptly ignored by a number of staff that obviously were not interested in actually engaging with a customer."
• "This store in Bristol Cabot Circus is horrible. I love Samsung products, but the staffs in this Bristol store are extremely rude and unhelpful."