Apple Bristol Reviews Summary

Customer Service

Pros:

• "Amazing service. Nige, really lovely man so helpful."
• "Haven’t got a bad thing to say about this store, I went in and immediately a colleague come up to me asking if there was anything in particular I was looking for."
• "Excellent customer service, friendly and prompt! Thank you for a pleasant experience! One happy customer."
• "Nige was brilliant, very knowledgeable and enthusiastic."
• "Jame's help at the Genius bar was invaluable."
• "The ultimate in honest caring and friendly service from the one and only Lauren for the 4-5th time by a friendly face that recognises you when you walk through the door."
• "Absolutely first class service this morning."

Cons:

• "Utterly useless customer service."
• "There is a staff here name Josh and despite not saying anything too terrible, me and my friend both agreed that his attitude was rude."
• "The worst experience of my retail life. Assistant was patronising and ignorant to my description of the problem."
• "🍏 Apple..... hmmm..... the kings of marketing, the paupers of customer service."
• "Absolutely disappointing experience."
• "Arrogant, not helpful, and tried to make you feel belittled."
• "Every interaction with any staff in this store leaves me somewhere between agitated and infuriated."

Product Quality

Pros:

• "The quality is very good."
• "They also noticed that the screen had deteriorated and said they would fix everything covered under the Consumer Law Act, which meant I paid nothing."
• "Well as I am one of the biggest fans and admirers of Apple stores, of course I am impressed and contented with the choice of products, the design of the store and the competent of all the great people working there!"
• "It's well stocked and for most things Apple you'll find the product you need."
• "The support people actually understand the products and are good at explaining them which is quite an unusual retail experience."
• "As one might expect, the Apple Store in Bristol (next to Cabot Circus) is well presented and well-stocked."
• "Their products speak for itself, their customer service is brilliant and their after-sale service is what any customer dreams about."

Cons:

• "When you can't use your poor quality Apple product which fails repeatedly to work within two years of it's remarkably short life, you begin to wonder if the £595 pricetag is worth it."
• "I’m very disappointed at the store in Cabot circus Bristol my partner picked up the phone from repair told it’s repaired and Nothing has been done, additionally my entire new screen protector is cracked."
• "Sold a refurbished iPhone 7 that didn’t work. Brought it back to be replaced and was told that there was no way this could be done."
• "I lost 2000 photos!"
• "Im incredibly disappointed with my iPad Air. It has completely stopped charging and was deemed to be a hardware issue by the Apple Store."
• "Took my laptop in to a repair for a manufacturing fault and it came back damaged."
• "I felt like Apple is trying squeeze as much money as possible from customers and liquid damage is certainly not happened at my side and Apple denied to accept damage."

Store Experience

Pros:

• "Wether you are there to buy a new product or to get help from the Genius Bar, you can always be sure that you will have an experience to remember."
• "Thank you Apple and the Cabot Circus team there for making my experience one in a billion."
• "Interesting visit to Apple in Cabot circus today brilliant covid 19 protection in place, Supporting helpful staff working to corporate rules and imposed standards."
• "Always a place to browse Apple kit - nearly everything seems to be on show."
• "The store is spacious, modern, clean, well staffed and provides the perfect showcase for Apple products."
• "They came to me 2 minutes after I entered the store, paid me maximum attention, advised me and I bought exactly what I wanted."
• "The store is two story building tucked away in the Cabot Circus shopping mall."

Cons:

• "Every sales advisor seems ignoring my purchase request."
• "Service is appalling if there's any more than 15 customers in the shop."
• "There are no leaflets for the phones available, not even the latest range of iPhone 13 mini, the 13, the 13 pro and the 13 max."
• "Very mixed service today."
• "Prepare to be frustrated if you have any problems with your products. The 'Genius Bar' queues are long, the waits are frustrating, the staff are uncommunicative and the answers you are looking for are often absent."
• "The staff are rude and the shop is always so packed so they make you wait hours."
• "Its basically impossible to get an appointment in any of the Bristol Apple stores in less than a week."