Kwik Fit - Banbury Reviews Summary

Customer Service

Pros:

• "The team at this branch are fantastic. Nothing is too much trouble! They are unfailingly helpful, efficient and courteous."
• "Absolutely brilliant customer service."
• "Absolute credit to this company. For customer service he went above and beyond, I’m so grateful for your help this evening, words can’t describe."
• "Great customer service."
• "10/10 customer service."
• "Such a lovely experience and very helpful staff! Even though you could see they were busy Tony did everything he could too help and I didn’t feel like an inconvenience!"
• "The staff were amazing friendly helpful and very kind."

Cons:

• "STEER CLEAR!!!!... Basically, the service is shocking, their admin is up the spout, their prices are not competitive and they lie to try and fleece you out of money."
• "They didn't complete all the work I asked for and never answered the phone when I tried to contact then on quite a few occasions."
• "No apology for how long it took."
• "Wouldn't come back again unfortunately as I felt unwelcome."
• "Poor poor service Kwik fit Banbury and the manager. Will never return."
• "Terrible customer service at Banbury branch."
• "Absolutely terrible experience. They don't answer the phone when you ring them."

Efficiency and Timeliness

Pros:

• "Both times my tyre issues were dealt with promptly, the guys were friendly and informative."
• "Paul the manager arranged for it to he done there and then without charge which was a really nice thing to do for a pensioner."
• "Had a puncture the previous day and went in to have the tyre replaced. Needed all four done as expected really. Luckily they were able to do it almost straight away."
• "The team replace the bracket within 15 minutes of arriving and had me back on the road for minimum hassle and charge."
• "Tony was exceptional, managing to fix a puncture with very little notice and despite clearly being already very busy."
• "They fit me in immediately to diagnose if it was safe to drive."
• "In under 30 minutes I was back and the bolt removed, plugged and balanced."

Cons:

• "This place is not kitted out for most cars, air con has couldn't be replaced and car was left dumped after service and mot."
• "We wait 1 hr longer for wipers to be change."
• "I did have to wait quite some time (2½ hours) to get my tyre replaced."
• "It took 2 hours to actually get the tyres fitted."
• "First when we came they told MOT will be ready after 45minutes, but we were waiting 2 hr."
• "Bang on an hour and I was driving home feeling cool again."
• "Utter lack of communication - unable to use the car for 3 days due to not being told it was ready."

Professionalism

Pros:

• "Offered real advice on tyre choice and very confident working on Tesla’s."
• "I was approached I by a very well spoken young and treated respectfully. Many thanks."
• "Tony and Lewis were very professional in getting us booked in and carrying out the MOT."
• "Dealt with by friendly staff."
• "The guys looked busy, could only see two, maybe three working but were polite and helpful."
• "EVERY time the service has been FIRST CLASS and the staff both welcoming and professional."
• "Overall the service was fast, excellent and the staff were friendly and professional."

Cons:

• "Didn't do the work they charged me for."
• "Repair cost quoted were sky high and a couple of the things listed were not necessary."
• "Never seen a garage technician look so amateur."
• "Worried I may have been misinformed!"
• "I was advised to get my springs changed as they were worn however after a second opinion I saved myself 550 pounds they are crooks."
• "The current manager is rude and have not manners."
• "The guy who was dealing with the MOT bookings was unhelpful and quite defensive."